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SchagrinGAS Company
- Propane
- Middletown, DE
About this business
We are a family owned propane company since 1932. We have a full service HVAC (Heating, Ventilation, and Air Conditioning) department. We are a Lennox Premier dealer, and also carry Amana, Trane, Carrier among others. SchagrinGAS has a generator department, that is equipped with certified Generac Generator technicians. Schagrin Water Systems is a division of SchagrinGAS and can address your water concerns and needs with our top of the line Hague equipment. SchagrinGAS also installs the following; fireplaces by Regency and Me... read more
Location details
1000 N Broad St, Middletown, DE, 19709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Notice that SchagrinGas gets either 1 or 5 star ratings. Why is that? It's because they log in and pad their numbers with 5's. The truth is, they don't even deserve ONE star!
Here's an example of their customer service: we sent an email with our questions August 2015, as of yesterday No response: then received an email from Barbara Pyle stating they were ready to remove our old tank . I explained we had not yet received a response to our email from August 2015: well here it is: our emai to them: Here is the email I sent to Schagrin. ----------Original Message---------- From: stuibs@verizon.net Date: Aug 17, 2015 9:14:26 AM Barbara, We look forward to someone from you management team c... read more
We bought a house and moved in. A tag on the door sated that we need us to call this company, the lady on the phone (Susan) said that the gas tank is theirs and either they need it back or we have to sign a contract with them. Well, we were never told that the tank was rented by the previous owner so I asked them to give me sometime to talk to my realtor. The realtor told me not to worry about it because nothing in the contract stated that the tank was rented. By the way, the tank was not marked with their company's name. Ab... read more
Schagrin Gas is definitely the dirtbag company that earns the 1 star reviews. Of the 5 star reviews, they are made employees or PR shills. I was very fortunate NOT to sign the builders contract to use them, so after I closed (on my walk through, they filled with gas, demanded I pay prior to closing, then locked tank in front of me even after I assured them I would pay the office right after closing. This is what ticked me off), I was able to change to another gas company who bent over backwards to buy their tank or excha... read more
I feel the same way, the delivery people are fine it is the office people that are NASTY!! I have them not by choice but builder choice. I use an alternate heating system all bc they would not come when we wanted "oh we cannot do that it goes by computer" so they lost out. They only come deliver 1 maybe 2 x per year. Everytime we get that bill we pay it to get the discount. well I have never not paid i have every receipt since day 1. A few weeks ago I decided i had to give up the discount bc an emergency occured I would just... read more
Anyone who says that Schagrin Gas is great has to be in the family. The customer service representatives are shrill trolls. The gas delivery people and technicians have all been great. The women in the office horrid. The only reason that they have a profitable business is because they do contracts with builders where they continue to own the tank. When you buy a house from a production builder that has a contract with Schagrin you are screwed into using them. They have a scumbag business model and wouldn't survive without it... read more
Dont buy schagrin gas. Be careful when you enter a contract with this people. Note the contract is auto-renewing. Mine was supposed to auto-renew for 5 YEARS!!!. Also, they are refusing to sell me the tank and will only sell the tank to another Propane company, but when I arranged for that, they are now refusing to sell to them. Trying to get out of a contract with them seems to impossible. Currently trying to resolve my dispute via BBB but doesn't look hopeful.
Frequently asked questions about SchagrinGAS Company
How is SchagrinGAS Company rated?
SchagrinGAS Company has a 3.6 star rating with 119 reviews.
When is SchagrinGAS Company open?
SchagrinGAS Company is open now. It will close at 5:00 p.m.
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