SBL Walk-In Clinic

Hywel Foley 

on Google

4 days ago

Never have I had an issue at this walk in until now, all of a sudden they don’t take optum, I have been going to this walk in clinic( before they moved ) when needed over the years because they always called optum for approval and I got the care needed. I approach the window and the lady behind the desk Informs me that they stopped taking Va healthcare (optum) in September of 2024 , I utilized the walk in after that time frame more than once , I understand the Va is difficult, I even called the Va and they said all they have... read more

Malikaa Crue 

on Google

a month ago

I brought my 3-year-old to the SBL Mattoon Walk In Clinic and followed the posted check in process by taking a ticket and waiting. While we were sitting there, another patient was called back for care by staff, and shortly after, a man who arrived after us was checked in immediately and even told who his provider would be. During this time, my daughter and I were completely overlooked. When I went to the desk, I was asked to sit back down and wait again, and shortly we were called up to be checked in. The staff member apolog... read more

Tracy L. Lynn 

on Google

3 months ago

Update: 7/23/25 - based on the fact that I have been waiting since 5/30/25 for said infusion from Dr. Nehemiah Tan, based on blood work written by and sent to where I choose to have my infusion done! Dr. Tan is my doctor, who is my rheumatologist, in this Mattoon SBL location ofc. Mattoon, - (Blood work completed by SBL Dr. Tan) & still waiting on my first infusion to take place at HSHS, St. Johns, Cancer Center, In the Pavilion - Springfield, IL. (I called twice to Dr. N. Tan's on 5/30/25 in the morning, before heading to S... read more

Vickie Wagner 

on Google

3 months ago

I have been waiting for 2 hours and still have not been seen. Never told I would be waiting for any certain time. Getting upset 😡