Sarant Cadillac

Fazil M 

on BBB

4 months ago

This dealership is the biggest scam ! I took my Cadillac escalade in for parking sensor assist problem however I got general motor involved because since I bought this car I had this problem unfortunately I am out of warranty so I give them the ok to fix it upon picking up my vehicle say that there were newmuris scratches on my rear bumper which I didn't have when I brought my car to their dealership the manager **** in service look at me and told me this is how my car came in which was a big lie what they claim to Cadillac ... read more

James S 

on BBB

a year ago

I leased a Cadillac XT 6 in April 2024. While driving home I noticed there were 123 miles on the odometer. The interior A-Post was dirty from someone's hands. I inquired the next day way no one ever informed me either the sales manger nor the financial manger about the miles on the car. They told me the next day it was driven from another dealership. If you draw a circle around the dealership that car was in a dealership outside ********. Any way the car is not even 3 weeks old, and my wife is in traffic and the car ceases t... read more

Magdy E 

on BBB

a year ago

Its been 3 months and we didnt get our car back yet,Service is really bad August 11 My husband drove his TLC car and dropped off to Sarant Cadillac to get fixed for very minor repairs the car was shaking a little.they said we will call you next week when its ready next week never come every week they said next week now the end of October and nothing yet They messed up the car trying make more money and more labor hours to change the warranty and now they need to change the whole engine.my husband lost a lot of money because ... read more

Ben C 

on BBB

3 years ago

Amazing dealership! Ive gotten my last 3 vehicles from Sarant Cadillac and they just seem to get better and better. From the **************** to the ******************* everyone in this place truly makes you feel like a part of the family. These guys really know the meaning of what Cadillac stands for. I will be a loyal client for life. 

Omar G 

on BBB

3 years ago

Purchased several cars from this dealer of the past few years. Worked with a Sale/Leasing Consultant ****. We ordered a Escalade from her in April, and she had advised me it would be ready in May. Here we are, coming up on August. She is unresponsive. Doesn't return my calls, voicemails, or emails. I try to reach out to the dealers sales manager, every time i ask to speak with him he is either with a customer or not available. They have a deposit which is not a small amount on this particular car. I find it ridiculous that t... read more

Griselda L. 

on BBB

3 years ago

Hello my name is *************************** I have Had So Manny problems With This Cadillac is No Joke My Escalade Have Being In the Service 4 times in with one they Damage The Door Panel Nd They Didn't Fix it And When We Told Them *********************** Told Me that was Nothing Nothing this is a $100.000 dollar suv and his not paying for it he told me i was a woman and we where complicated i told him ok and Call Dealer And i was totally ignore now my car engine is knocking had to send the vehicle in a flat bed the engine ... read more