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Santec Faucet
- Home & Garden
- Torrance, CA
About this business
Location details
3501 Challenger St, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have owned Santec shower fixtures for over nine years. The product and engineering are quality. I am writing today to tell you about the customer support that I received from Santec: Excellence! We had self inflicted damage to the hand shower slide bar mounting bracket, where water penetrated the housing (due to our improper sealing) and rusted out the mounting bracket. As mentioned, this is a nine year old product. I went back to the store where I purchased the product and they said they could not find the product line o... read more
Excellent customer support! I needed a hard-to-find part for an older Santec faucet. The service team was responsive, helped me identify exactly what I needed, and made the replacement process easy and fast. It’s great to see a company stand behind their products years later.
Actually - ZERO stars cartridge failed much sooner than reasonable. Impossible to contact a human at this place. No response to multiple emails (via form on their website) No response to multiple voicemails left. Cartridge store link on their website lists only faucet cartridges. What a bunch of crap. DON'T BUY THEIR PRODUCTS, I'm sure sorry I did.
We have been waiting months to get a response. They finally responded. Then they sold us a product that didn’t fit. So I emailed and called them. The response was to send me a YouTube video that was completely irrelevant to the issue we had with their product. So, as one of the reviewers stated, if I could give them less than a zero, I would.
If I could give zero I would. I purchased these products at pacific sales because sales person raved about them. Honestly I think they got paid to do so because these products are garbage!! You can not use cleaning products on these EVWN though they are in bathroom!! You have to use windex or viniger. WTH!! They are absolutely horrible they discolor and have issues. Contacted customer service and zero help!! I would love to return this garbage and go back to moen as it is not only reliable but you can clean properly without ... read more
Frequently asked questions about Santec Faucet
How is Santec Faucet rated?
Santec Faucet has a 3.7 star rating with 28 reviews.
When is Santec Faucet open?
Santec Faucet is closed now. It will open at 9:00 a.m.
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