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Santander Bank Branch
- Finance
- Boston, MA
About this business
Location details
885 Boylston St, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Love this Bank. Always enjoy seeing my boy Steven(Stevie my Boy as I say). And every teller there is completely professional and I enjoy chatting with all of them. I’m practically live at the bank when I am there almost every day lol.
Shirley Ramroop, branch manager, incredibly rude. Told me to “make up my mind” when I told her exactly what I wanted in our meeting. I also felt like I was being talked down on, as if I don’t know anything about banking. Fortunately for me, I attend Boston College. So, I do know banking. Shirley only started to be kind to me once I asked what her name was. Horrible experience, typical American customer service. Don’t go here, find a different bank.
Communication is seriously lacking. Elmira is sorely missed. My account is being charged unknown to me who is doing this. No one is here to help, and app is not efficient. However there are still a few bright spots in this branch
Customer service is terrific at this Santander Bank Branch. I want to especially recognize, Shirley, the Branch Manager, as I was having an issue with the national customer service line not giving me the information that I needed to help my elderly Aunt (my Aunt is a customer, I am not) and Shirley was so kind, patient and highly effective in helping me to find the solution to my Aunt's issue. Shirley took the time to contact customer service even though the wait time was almost 20 minutes. She was able to multi-task and hel... read more
Frequently asked questions about Santander Bank Branch
How is Santander Bank Branch rated?
Santander Bank Branch has a 3 star rating with 17 reviews.
When is Santander Bank Branch open?
Santander Bank Branch is open now. It will close at 5:00 p.m.
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