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Santaella Surgery
- Doctors
- Frisco, TX
About this business
We treat our patients as we would like to be treated. We match unequalled training and dedication with that philosophy.
Location details
6898 Lebanon Rd, Ste 103, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The surgeon is good but his office manager Rochelle is very incompetent, and unprofessional. I have paid a bill that my insurance also paid, so the doctor's office got paid twice. Rochelle checked on it and found out that indeed this is what happened but every time I called the office she would tell me I am working on it. This happened in February and it is now July and I have not seen a refund check from Rochelle yet as she promised. I have sent copies to the Dr. himself but I was ignored!
Excellent !!!! Great personality and very attentive.
Dr. Santaella performed a Gastrointestinal Endoscopy on my wife approximately 4 years ago and the woman continues to suffer from stomach pain he caused by what he quoted as "snipping the tops" of 4 ulcers.
Hernia repair 11/16. Not fixed. Returned to complain 12/16 and dr said all was fine even though I had a huge bulge. Sets a follow up appt for April 2017. By March the bulge was bigger and had daily pain. Returned to office. Dr claims that there is still no hernia. Sends me for a CT which shows I still have a hernia. Repaired again 4/17. Now post op seroma. Dr refers me to get a drain. I tell the office that I need to get it ASAP as we had vacation coming up. Not only does it take TWO full days
I can't even begin to describe the experience I have had with this surgeon.
Wonderful doctor, who spent a lot of time with me explaining my surgical procedure. Surgery went great, recovered well. Office staff friendly and prompt with scheduling. Would highly recommend him to anyone.
Dr. Santaella may be experienced and a great doctor but his billing office is totally unprofessional and just for that, I would recommend avoiding him because of the pain we have gone through with his office. Since they captured the wrong insurance information and his incompetent office did not follow up calls from the insurance, the matter ended with collections. We have been following up for so long but no luck, what should one do, collections doesn't get it.
Seen in an ED here in Dallas and he said "there is nothing wrong, just follow up in my office in 2 weeks". I was back in the er the next day with a raging gallbladder infection. This guy is clueless.
Although you will have to wait when seeing him in the office, He is worth the wait. He takes his time with each patient to make sure they understand the procedure and all questions are answered. Recovery was quick and easy due to his ability. Would highly recommend him.
Frequently asked questions about Santaella Surgery
How is Santaella Surgery rated?
Santaella Surgery has a 4.2 star rating with 89 reviews.
When is Santaella Surgery open?
Santaella Surgery is closed now. It will open tomorrow at 9:00 a.m.
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