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Santa Clara Square Apartment Homes
- Apartments
- Santa Clara, CA
About this business
Location details
3320 Montgomery Dr, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
They office staff are salesmen It is not as secure as they say. The gates are broken! The walls and insolation are thin. You hear constant creaking and all the noise from above. Office staff are nice...like car salesmen! And the stadium noise from concerts leads to more noise and foot traffic. Looks nice from the outside but construction is sub par. But if you like people see blastic rap crap, more power to you.
Business response:
We are sorry to hear this feedback. We take all reported issues very seriously to ensure each one is addressed in a timely manner and with the appropriate level of attention. We apologize for any security concerns and we remain available to assist you. Should you have any additional questions, please do not hesitate to reach out to our Resident Services team. Best, The Monte Vista Team
Poor and frustrating living conditions We have lived here over 2 years, and our experience began great and has progressively gotten worse. Parking is difficult, our car has been broken into three times now, there was a fight between unhoused individuals and a resident in the middle of the night, there are mice and rats constantly on balconies and patios, noise insulation is poor, there are constant fire alarms going off, nonresidents park in the complex and use our already overfilled dumpsters - the list goes on. When we ren... read more
Business response:
We are sorry to hear your experience has not lived up to the standards we pride ourselves on. We take all reported issues very seriously to ensure each one is addressed in a timely manner and with the appropriate level of attention. Our team has reached out to you directly to provide further assistance and we will continue to make every effort to address any concerns. Best, The Redwood Place Team
Devil horror maintain and treatment Living at Villa Siena has been one of the worst rental experiences I’ve ever had. Management is unprofessional, unhelpful, and tries to charge tenants for things they cannot even explain. They added an $857 “legal fee” to my account but refused to provide any invoice or proof. When I asked for documentation, I was told “we can’t provide it” and threatened with more fees if I didn’t pay. This is harassment, not management. On top of that, I paid for laundry service for four months while the... read more
Business response:
We are sorry that your experience has been frustrating. Our goal is to offer exceptional service– and we are disappointed whenever you feel we’ve fallen short. Due to privacy concerns related to the details of your residency, we are not able to provide a comprehensive response to your review; however, our team has attempted to reach out to you directly to provide further assistance regarding these concerns. We look forward to your return contact and will continue to make every effort to address your concerns. Best, The Villa... read more
12.5%-30% RENT INCREASE - NO CAP FOR NEW BUILDS I just received a notice to increase rent at the time of my lease renewal. The 13-month rental rate increase is a 12.5% increase. The month-to-month increase is 30%. There is no rental cap on apartments built in the last 15 years. The "bill back" for a single resident is approximately $155/monthly. This does not cover PG&E, for a single person is about $75 monthly in a 650sqft apartment. The property is well maintained, and the maintenance staff are quick to respond to concerns... read more
Noisy neighbors! Do not move in! Everyone please read my warning!! Do not move into unit 211 at Estancia apartments!! The next door neighbors will keep waking you up all night long! Every night you will constantly hear loud pounding and booming sounds especially from 11pm-8am. These neighbors are slamming and pounding their feet on the ground, slamming large objects into the ground and walls, running and stomping their feet all night and it gets so bad our plates and cups shake in our kitchen cabinet! To make these extremely... read more
Business response:
We truly regret to hear that you have experienced these neighboring concerns, Danny. We take all reported issues seriously and we are glad that you have discussed this directly with our team. Our goal is to provide an exceptional living experience for all of our residents, and we are disappointed to hear we fell short of your expectations. Thank you for taking the time to share your feedback and help us improve. Best, The Estancia Apartment Homes team
HORRIBLE Customer Service WORST customer service experience with the leasing office. Went in this weekend to see what are options were for extending a lease or looking at other options within the building. Each time I am met with unhelpful staff, attitude, and VERY short responses. I have toured multiple places in the area and outside the area as well, and the staff at other locations are always helpful, even providing extensive information to the point of even providing tips for our apartment searches. I seem to run into 2 ... read more
Newport Nightmare Apartments I recently moved into Newport Ridge Apartments in June, and my experience has been far from satisfactory. Upon moving in, I discovered a severe pest and insect infestation, including black widows, wolf spiders, and roaches. The situation was so dire that roaches were visible in the power sockets, indicating they were living within the walls. Despite my complaints to management, their response was limited to a single complimentary extermination, which proved ineffective. I ended up having to sleep... read more
A Cautionary Tale: Our Experience at Santa Clara Square Apartments Before choosing to reside in Santa Clara Square Apartments or any other property managed by Irvine Company Apartment Communities, prospective tenants should carefully consider the following points based on our personal experiences. Note that individual experiences may vary. Throughout our tenancy, we encountered several challenges. We, like other residents, struggled with inadequate sound insulation, constantly disturbed by noise from our upstairs neighbors. ... read more
Management/Maintenance are horrible The apartments and community are nice but if you ever want to get a hold of management or maintenance then good luck with that. No one ever picks up the phone at Resident Services and they also don’t return your call or email unless you keep haggling them. You literally have to chase them down as if you were a bill collector. Then once you get through they still don’t go above and beyond to help you. We were told that a vendor was coming to fix something on a certain day and then instead t... read more
Frequently asked questions about Santa Clara Square Apartment Homes
How is Santa Clara Square Apartment Homes rated?
Santa Clara Square Apartment Homes has a 3.9 star rating with 608 reviews.
When is Santa Clara Square Apartment Homes open?
Santa Clara Square Apartment Homes is open now. It will close at 5:00 p.m.
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