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Santa Clara Family Health Plan
- Insurance
- San Jose, CA
About this business
Location details
6201 San Ignacio Ave, San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called SCFhp the representative, Natalie, had me verify my information. However after, she spoke condescending and with a tone like she had a bone to pick. I ask her for help with the Provider information to assert my medical needs. Natalie left me on hol for several minutes and I am flabbergasted at how she has a job. I am definitely changing plans. I would like SCFHP to fix this problem. If natalie does not feel like working today, send her home. I spoke to Yarenp after and she said she would talk to her however it seems... read more
The time they assigned me a primary provider, the customer representative was so rude and condescending for no reason. She was trying to make you feel stupid for asking basic questions even though no average person would know everything about insurance and its literally her job to know about it. Then she assigned me to a primary provider that doesn't accept new patients, so she was basically an awful person AND incompetent. Then the second time, they assigned me to a provider isnt even at the location anymore, and the phone ... read more
The time they assigned me a primary provider, the customer representative was so rude and condescending for no reason. She was trying to make you feel stupid for asking basic questions even though no average person would know everything about insurance and its literally her job to know about it. Then she assigned me to a primary provider that doesn't accept new patients, so she was basically an awful person AND incompetent. Then the second time, they assigned me to a provider isnt even at the location anymore, and the phone ... read more
Worst most unprofessional healthcare organization. No matter after three changes for a primary physician, not a single one met me in person, spoke to me directly, and despite very specific messages for the doctor on the awful scfh portal, I still never could receive help. Medi CAL should stop funding this lousy organization. Worst doctors and even during serious gout attacks and I contacted him for a prescription renewal I was unable to get a response. They simply don’t care.
Frequently asked questions about Santa Clara Family Health Plan
How is Santa Clara Family Health Plan rated?
Santa Clara Family Health Plan has a 3 star rating with 60 reviews.
When is Santa Clara Family Health Plan open?
Santa Clara Family Health Plan is closed now. It will open at 8:30 a.m.
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