Sansone Group

Debbie D 

on BBB

a year ago

They're terrible! Things don't get fixed but they get their HUD payment anyway. They use a website to pay through that will send them too much money and they won't return it. "It will go towards your next rent." The property manager here says she don't know how it works! But I know she's lying! They have 2 maintenance men for this giant apartment complex and it took me a year to get a leaking kitchen faucet fixed and now it's growing mold. I was told to clean it up and it won't come back. I'm 66yo and disabled but I did the ... read more

Andrey K 

on BBB

a year ago

I pray for all those who work at this RACIST SEXIEST PLACE!!! THEY ARE HORRIBLE!!! ***** IN THE HR IS A *****! ***** ******** WHO IS OVER THE BUSINESS DEVELOPMENT DEPT. IS A LAZY DRUNK AND A RACIST!! ****** ******WHO IS THE REGIONAL AT TERRACE POINTE, CHARTER LANDING, AND A FEW OTHERS IS A LIAR AND WILL DO ANYTHING TO GET YOU FIRED EVEN THOUGH SHE MOVED IN HER BABY DADDY IN ONE OF THE UNITS INSTEAD OF OWNING UP TO WHAT THEY FORCED OTHERS TO LIE AND DO.. SHE KNOWS THE ISSUES AND SHE AND SANSONE GROUP KNEW THAT TERRACE POINTE ... read more

Kassidy L 

on BBB

2 years ago

Sansone group is a bunch of slum lords! My fridge has been broken for over a month now and my furnace went out before Christmas! They haven't even contacted me about repairing either! They did however call me to say rents going up $100 and I should renew my lease to keep a good price! What a joke! I can't wait to move out, they are disgusting! 

Lex F 

on BBB

2 years ago

Would put 0 if I could just horrible all around the board. No communication multiple property management changes along with lack of maintenance. Would not rent again . 

Patricia J. 

on BBB

2 years ago

Live in the apartment they on Metrpolitan Village, filled with mice, they are a terrible company. Can in talking about they were going to make the building safe, not true. Doing nothing about the mice infestation. Do not have a housekeeper. The floors are filthy including the hallways. Terrible company to rent from, all they want is there rent. Would not recommend to anyone. Trying everyday to find somewhere to move. Very unhappy since they came. 

Kena W 

on BBB

2 years ago

am a potential resident that is looking for a two bedroom apartment at Oak Forest Apartments. I have called numerous times every day at different times of day, and nobody ever answers the phone. Customer service is absolutely atrocious. How can somebody move in there or rent an apartment when there is no way to get a hold of anybody? Please have the corporate office look Into this matter and have it addressed with this office. 

Jay H 

on BBB

3 years ago

Horrible company full of the most power hungry employees. Operating in the most shady business practices. Expect to be over charged, under serviced, neglected, ignored, and over all taken advantage of. FIRST TIME RENTERS BEWARE 

Santa Ana A 

on BBB

3 years ago

I applied for an apartment with Sansone Group. Their application took 40 pages, to include an asset verification form, and a MONTH for now they STILL never call my phone response!! These people are ridiculous!!! 

Tenant T. 

on BBB

3 years ago

Sansone Group and ************** are neglectful and incompetent at their jobs. My brother and I lived in their DeMun property in *******, ** and we had a terrible experience with property manager **************** and owner ***. Ill start with ******* once a month, she would send a group email out to every tenant asking for people to pay their rent on time and pay it in full. Not that big of a deal, right? Except when it came time to receive our security deposit, we didnt receive it for almost three months even though *******... read more