Sanctuary Hotel New York

Sam 

on Google

3 days ago

Service was exceptional from every staff memeber we interacted with. The Hotel was very clean. The beds and pillows were SOOO comfortable, I miss them already. The only issue we encountered was that we ordered room service one evening and never recieved our order. We tried to follow up the next day to have the charges removed but they were never able to get it fixed before we had to checkout. 

David Thorpe 

on Google

6 days ago

This is a lovely hotel just around the corner from times square and near to plenty of bars and restaurants everything about my stay was good apart from leaving,when I was told my �178 deposit would be paid back into my bank account,I have sent numerous emails asking for my deposit only to be told it will take a month,it's now over 5 weeks and no deposit paid back,I have now had to ask my bank to try an sort out this problem,I will definitely not be revisiting this hotel 

Nicky Prior 

on Google

a week ago

This is hands down the worst hotel I have ever stayed in. From the minute we walked in everything was terrible. Check in staff could not find out booking and had to call the manager who immediately had the wit to work out that it was because my name had been put in as the lead and not my husband's. Shown up to the room (703) which was an absolute disgrace. It was dirty, shabby with a filthy window directly looking at a church whose bell rang every 15 mins. The shower is in the actual room, so the only privacy is to pull a cu... read more

Julian Bartlett 

on Google

a week ago

Great place right in the times square area walking distance from everything