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Please note: Due to privacy concerns, we can't discuss customer account information on Yelp. We encourage you to please call or email our Customer Service Department if you have questions/concerns regarding your bill or usage. We can also schedule a free water audit to identify potential water waste and why your bill may be higher than usual.
110 W Taylor St, San Jose, CA, 95110, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
San Jose Water has raised service fees not to improve water quality or infrastructure, but to fund executive salaries and cosmetic website updates. As customers, we pay for water — not to support bloated executive compensation or irrelevant digital projects. These rising service fees are unfair and unaccountable. We should urge San Jose Water to be transparent with how fees are used and to reduce or eliminate unnecessary charges. If this continues, one way to push for accountability is through shareholder activism — buying s... read more
We recently moved and canceled our service (via an online form). San Jose water continued to charge us for service well after we left despite continued phone calls. The latest bill for two months of residential service was over $2K. Overpriced. Unresponsive. Rude. If they weren't a monopoly, they would fail quickly as a business. UPDATE - they continue to refuse to adjust the bill and we have filed a complaint with the CPUC,
We recently moved and canceled our service (via an online form). San Jose water continued to charge us for service well after we left despite continued phone calls. The latest bill for two months of residential service was over $2K. Overpriced. Unresponsive. Rude. If they weren't a monopoly, they would fail quickly as a business.
Place is closed for customer bill payments. Exorbitant service fees. Anither ripoff company in California we are forced to do business with.
San Jose Water has the WORST customer service I have experienced in utilities services. Not sure who hurt them or why they are so rude. If they only took a min to just listen to the customer before assuming, am sure things would be much better. At least be nice to the nice customers. Management, please do something.
San Jose Water Company has a 1.6 star rating with 100 reviews.
San Jose Water Company is closed now. It will open tomorrow at 9:00 a.m.
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