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San Jose Water Company

1.6

About this business

Please note: Due to privacy concerns, we can't discuss customer account information on Yelp. We encourage you to please call or email our Customer Service Department if you have questions/concerns regarding your bill or usage. We can also schedule a free water audit to identify potential water waste and why your bill may be higher than usual. 

Location details

110 W Taylor St, San Jose, CA, 95110, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.6100 reviews
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cay Jacker's profile image
cay Jacker 
on Google
2 weeks ago

San Jose Water has raised service fees not to improve water quality or infrastructure, but to fund executive salaries and cosmetic website updates. As customers, we pay for water — not to support bloated executive compensation or irrelevant digital projects. These rising service fees are unfair and unaccountable. We should urge San Jose Water to be transparent with how fees are used and to reduce or eliminate unnecessary charges. If this continues, one way to push for accountability is through shareholder activism — buying s... read more

Steve Rust's profile image
Steve Rust 
on Google
4 weeks ago

We recently moved and canceled our service (via an online form). San Jose water continued to charge us for service well after we left despite continued phone calls. The latest bill for two months of residential service was over $2K. Overpriced. Unresponsive. Rude. If they weren't a monopoly, they would fail quickly as a business. UPDATE - they continue to refuse to adjust the bill and we have filed a complaint with the CPUC, 

Steve Rust's profile image
Steve Rust 
on Google
2 months ago

We recently moved and canceled our service (via an online form). San Jose water continued to charge us for service well after we left despite continued phone calls. The latest bill for two months of residential service was over $2K. Overpriced. Unresponsive. Rude. If they weren't a monopoly, they would fail quickly as a business. 

1 2's profile image
1 2 
on Google
4 months ago

Place is closed for customer bill payments. Exorbitant service fees. Anither ripoff company in California we are forced to do business with. 

A K's profile image
A K 
on Google
5 months ago

San Jose Water has the WORST customer service I have experienced in utilities services. Not sure who hurt them or why they are so rude. If they only took a min to just listen to the customer before assuming, am sure things would be much better. At least be nice to the nice customers. Management, please do something. 

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Frequently asked questions about San Jose Water Company

How is San Jose Water Company rated?

San Jose Water Company has a 1.6 star rating with 100 reviews. 

When is San Jose Water Company open?

San Jose Water Company is closed now. It will open tomorrow at 9:00 a.m. 

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