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139 E 35th St Suite 2-J, New York, NY, 10016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to substitute a leaking cartridge for over two months, with no success. The only thing I got was a wrong spare part that did not fix the problem. I would highly recommend to avoid this brand. Good-looking faucets and everything but once they break it is seemingly impossible to fix them. The previous owner of my apartment installed their products and now I am stuck with that.
I have been trying to substitute a leaking cartridge for over two months, with no success. The only thing I got was a wrong spare part that did not fix the problem. I would highly recommend to avoid this brand. Good-looking faucets and everything but once they break it is seemingly impossible to fix them. The previous owner of my apartment installed their products and now I am stuck with that.
I spoke with Al from customer service at Samuel Heath & Sons, and I have to say that my experience with them was very refreshing. He was extremely responsive, capable of dealing with our issue, and polite. I hope someone at the company sees this and gives him a pat on the back (or a bonus).
Samuel Heath has a 2.3 star rating with 3 reviews.
Samuel Heath is closed now. It will open tomorrow at 9:00 a.m.
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