Sam's Club

Brian 

on BBB

4 years ago

They have changed their Plus membership. They usedto have free shipping with the Plus membership, but now they have a per item shipped price and a pick up price. So really there isn't free shipping at Sams, it is a scam. 

Mary R 

on BBB

4 years ago

Ordered a TV online during a sale and scheduled a pickup for 2 days later as there was no available pickup times the next day. I got an email from the store the next day saying that they canceled my order because instead of setting my order aside they sold all of the ones they had in stock and we were out of luck with our order even though it was already placed. Customer service was no help and there were no steps taken to resolve this issue 

Vicky H. 

on BBB

4 years ago

Horrible customer and manager service. it took 3 months to get my refunds, and still have not got them all! Disgrace!!! 

kevin h 

on BBB

4 years ago

Been trying for 3 months to get a refund for my Serta Bed. . I followed the instructions. Every time I call I get a new person was ask me to send in the photo's of the tags again. When I show proof that I have emails them photo's. And send in the originals. After a few hold times. They tell me everything is ready and a refund will be issued. A week later. I call again. And we start over. I can't get a supervisor on the phone. I get told the refund will be a gift card. Then I'm told it will be a check. Then a gift card as che... read more

Mario L 

on BBB

4 years ago

I purchased a mattress back on july of 2020 I started a return because the mattress was to stiff went tru the whole process because they weren't taking physical returns did a cut tag return sent all the info in and the tags august 18. called 3 weeks later to check on status every time I called wait time was well over a hour. every time I had called I was told it take 2-3 weeks for the refund to show on my card. I wait another two weeks and call back since there no refund or any communication on there part. I wait a hour fina... read more

Dorcas W. 

on BBB

4 years ago

Too bad minus stars aren't available. Don't bother trying to cancel your Sam's membership; they will continue removing $45 from your credit card every year for your unwanted membership, even after you tell the "NO". All you can do is file a complaint with your credit card company and wait to have the charge removed. It has happened to me for 3 years! 

rob b 

on BBB

4 years ago

Was gifted a membership today and have stood in line for over 30 minutes because the sams club in Buford ga only has ONE person working in memberships .. this is absurd ! 

Michael M 

on BBB

4 years ago

Terrible experience pre-ordering a system. As a non member, they charged $50 for a 'handling fee'. That premium price resulted in the delivery being delayed two weeks out from any other retailer. At this point, they had guaranteed shipment by the release date, and they are now back tracking that as well. My order status has not changed at all in 2 months and everything they say is a lie to cover face. Even went as far as to blame COVID when they are the only retailer experiencing anything close to these issues. Once they rea... read more

Gary H 

on BBB

4 years ago

Can't get through to make an appointment for my truck tires, Told to leave my # and they would get back to me. Never heard from them. 5 calls, and still can't get an appointment. Not like I candrop in as I am 50 miles away. Would not recommend them if you need service. When I bought thses tires, I was told they "couldn't get them", so I drove 200 miles to a Sam's Club that had them in stock. What kind of a system is that?