Sam's Club

Millicent F 

on BBB

a year ago

Sams Club - what a JOKE. This company has been preying on consumers since the day it opened its doors. They push their "big box big savings" lie out to the general public but in all truth and actuality Sams Club is just a shiny version of WalMart in all of tis tragic splendor. Their "leadership" are ill-educated, no-experience promotees who somehow found their way on the favorite list to get their promotion. At the end of the day there isn't one club out there that employs one manager who actually knows how to lead, manage t... read more

Li D 

on BBB

a year ago

SAM'S CLUB SYNCHRONY BANK closes the credit card accounts right after you pay off the bill. SO BEWARE File FRAUD on the company with Equifax credit reporting. 

Germain F 

on BBB

a year ago

They have a promotional doorbuster in ponce, puerto rico and the same day on the morning we went to get an item and they told us that they sold out all the day before, but i went the same day on the morning of the promo. Worst employees and bad actitude. 

Diana W 

on BBB

a year ago

I purchased Christmas family pajamas and only a partial part shipment was correct. My first call to get the shipment corrected, return wrong items and replace with correct items. After verifying with the representative what was needed I received an email that the replacement order was incorrect and the return label was to return the exact thing that was being sent to me to replace the items I needed. From there we went from bad to worse. I believe that after the 13th or 14th call to the member services I hope this is resolve... read more

Melissa R 

on BBB

a year ago

Charged my debit card for an unauthorized renewal for double the amount without notice or any prior authorization. 

GE M 

on BBB

a year ago

On October 1, 2023 I went to the Lemay Ferry Sam's Club to discuss my Pirelli Tires that I had bought in 2021 that had 32xxx miles on them. These tires at the times had a 60/70000 warranty on them and I had just had my Safety/Emmissions inspection and I was told that they were "completely bald and not safe to drive on any longer." When I went in to Sam's club to discuss this with the Tire Manager she explained that I was sold "street tires" that the rubber burns off quickly. I asked why I would have been sold that. I am a wi... read more

Montrice H 

on BBB

a year ago

Went to sam’s Club on October 10, 2023 because I thought I had a slow leak in my back driver tire. When I arrive there, the person who waited on me stated that she couldn’t see me for three hours so it’s best that I come back the next day. Went back the next day. She looked at my tire and stated that my tire was worn in a bad spot, and had to do to be over inflated. And never put anything in a tie except the day that I went back out there. She kept telling me there’s nothing she can do. I stated to her that my tire was still... read more

Melanie E 

on BBB

a year ago

Sam’s Club has become a scam company with horrible customer service. I was a loyal member for 20:plus years until orders started getting cancelled online for months on end. I was told major technical glitch effecting many customers. I finally cancelled my membership. 6 months later I saw a special and rejoined and placed several orders only to have my membership cancelled days later without notice because I didn’t qualify for special. What a scam! I read reviews of same thing happened to others. Stay away from Sam’s Club. 

Marlene S 

on BBB

a year ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more