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Safavieh
- Other
- Manorhaven, NY
About this business
Founded in 1914, Safavieh is manufacturer and importer of fine rugs. It maintains a collection of antique, historical and contemporary rugs. The company provides oriental wool, hand-tufted classics and a variety of rug designs. Safavieh provides handmade and natural wool rugs in more than eight sizes and colors. The company offers forward rugs, including hooked, flat weave, Tibetan and Gabeh-style, hand-knotted, vegetable dyes and silk and wool rugs. It offers stiff binding and kilim weaving services. Safavieh also provides ... read more
Location details
40 Harbor Park Dr, Manorhaven, NY, 11050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Safavieh lamp and after noticing a white powder at a welded joint I feared this indicated metal corrosion and since I love this lamp, I decided to ask the company their opinion on a solution. My intentions in contacting the manufacturer was to ask for help in resolving my issue and to bring to their attention a product manufacturing defect. My assumption was that a company would want to know about product defects and would want their customers to report those defects so that the product lasts longer than 2-3 ye... read more
***** * We purchased a sofa at the central ave store in Scarsdale. We ordered the medium cushion. Also Was told it was stain resistant. The couch was So uncomfortable and misshaped. nothing like what we ordered. They sent us new cushions that came hopefully the right firmness and wouldn’t stain. WRONG the cushions were the same and they didn’t deliver the chaise. Finally the chaise comes worse horribly worse then the original . We call the store. Send photos of stains distorted cushions. The store said it was past the warran... read more
My wife and I are seniors. For my wife's Birthday in December 2015, our daughter purchased 4 Safavieh chairs through a retailer (*******). We needed 2 more chairs to match, they were not available via *******, so we purchased them through ********* (November 1, 2016). We do not entertain often and the chairs have had little to no use. However in 2017, the legs on one chair would not tighten. We filed a complaint with the retailer and the manufacturer. Manufacturer said they had no parts to fix the problem and the retailer wa... read more
Business response:
The chairs were purchased over 3 years ago which is significantly past our warranty policy. Every case is carefully reviewed by our Quality Control Department and there has never been a complaint on these chairs.
I purchased 2 chairs (Part# ********-SET2) about 2 years ago to use as end chairs for my dining table. Since purchase the chairs have been used about 5 times (if that). I do not have children and travel often for work so needless to say most of my furniture has remained in pristine condition. That being said about a month ago I hosted a luncheon for a few friends. About 30 minutes into lunch my friend all of a sudden went crashing in to the wall behind him after the right back leg of the chair strapped off at the base. When ... read more
Business response:
Good Morning “Customer had this piece for over two years, a time frame significantly past that of our warranty, in addition we request proof of purchase or vendor information to locate our orders in our system. Every case is carefully reviewed but this customer was unable to provide any type of receipt, therefore, we were not able to meet her request. Our apologies for any inconvenience this might have caused.
I bought the 3 piece lounge set in July 2017. The chairs were used about a dozen times and then put away for the winter. 3rd time being used in 2018 one of the side supports broke. I contacted the company to see if I could but a part and they asked me to send pictures. A week later I am told: • We do not have the specific part(s) available • We do not sell replacement parts for our items • You are well over Safavieh’ s return policy - Safavieh’ s return policy is up to the vendor you purchased from. Please see our return pol... read more
Business response:
To whom it may concern: “Customer had this piece for over a year, a time frame significantly past that of our warranty, in addition we request proof of purchase or vendor information to locate our orders in our system. Every case is carefully reviewed but this customer was unable to provide any type of receipt, therefore, we were not able to meet her request. Our apologies for any inconvenience this might have caused.
Very dissatisfied with the customer service. After un-boxing the new bed my daughter received as a gift for her new home, we fund we were missing 2 pieces and the hardware. After several weeks of hounding them for a reply to my request to obtain the missing parts our request was denied because we could not produce a receipt, I even offered to purchase the missing items!
Business response:
We request proof of purchase or vendor information to locate our orders in our system. Every case is carefully reviewed but this customer was unable to provide any type of receipt, therefore, we were not able to meet her request. Our apologies for any inconvenience this might have caused.
Hello all, Please avoid using Safavieh at all cost. this people sold me custom bed for 3 grand but delivered the bed but wrong nails..........its been almost two freakin months and i have heard nothing from them..every time i call there customer service they keep repeating the same ****.......i am trying now to call them and its seems no one is picking up now. I am planning on getting a lawyer/contacting all veterans groups that this company is cheating customers from all backgrounds.....i am vet and please if any one is rea... read more
Horrible received a rug for Christmas , mid feb, it started to come apart , sad part is that it is indoor/outdoor so it should hold up indoor , I contacted them about this issue , they are rude and condescending , they ask for a picture which I supplied , Then they wanted more information , that I did not have , one thing they wanted was a receipt , as I told them by phone we did not have it we got it at the **** *****800 + miles away from family at Christmas time , when I spoke to them on the phone , they made it sound that... read more
Business response:
In response to Heather Stack's complaint we have company policies and procedures to abide by. We requested proof of purchase and a photo. We carefully review all claims regarding our products and in this case there weren't any defects.
Two of these rugs were ordered may 2015. Based on online photos, they looked perfect for our cottage and we trusted the Safavieh name for quality. Home is occupied by a retired couple and one small dog. We are are away quite a bit, so it is not used full time. The rugs have been maintained properly. One used under dining table. One used in adjacent living room, under coffee table. These rugs are shredding on the edges. Threads are torn throughout. Big pieces of the weaving strips have pulled out and are sticking up. In gener... read more
Business response:
We abide by company procedures and policies. Due to the extended length of time the claim was denied.
Frequently asked questions about Safavieh
How is Safavieh rated?
Safavieh has a 1 star rating with 10 reviews.
When is Safavieh open?
Safavieh is open now. It will close at 6:00 p.m.
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