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Sacks Automotive
- Auto Repair
- Allentown, PA
About this business
Location details
511 S Fawn St, Allentown, PA, 18103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedThank you for your kindness and professionalism!
My daughter hit a pothole on 378 last week. While I was on the phone with AAA, the woman said she will send a truck out immediately, then we can do the clerical work. The tow truck arrived right away. After determining the problem was more then a flat tire he didn't hesitate in making sure my girl was safe and got her off the highway. That is the more important then any damage to her car. He then delivered her car and her right to my shop. You can't beat that for customer service.
By far the worst customer service I have ever experienced. I was dealing with the insurance company of the person who hit me to have my car released and the women who answered the phone at Sack's screamed at me and said I was talking to fast for her. Then I asked that she send an itemized bill to the insurance company for them to pay to release the car. The women said we don't bill, cash only and hung up the phone. I called 4 more times to try and arrange someway of getting my car to an appropriate collision center and the c... read more
They took my car, they rammed it up the flatbed knowing my car is low in the front with a fiberglass bodykit. To top it off my camera was missing when I got my car back. I'm highly upset. Police said I have to take it up with them. That it should of been in the car. My camera was placed on the driver seat by police before they towed my car. Now it's no where to be found. All personnel belongings should not be touched even if the officer made a mess. I'm really upset �.... They will hear from me in the morning... ps: you need... read more
I was appalled by how Donna, the clerical lady, spoke to me when I picked up my car. I smiled politely, and said nothing in response as she huffed and puffed about writing up my bill. She is extremely rude, and I don't need to spend hundreds of dollars to be spoken to that way. The towing service on the other hand was very helpful. The man who towed me was very kind and honest.
Jeremy helped me yesterday with a flat tire. He was friendly and efficient and got me off and on my way. Great service! Thanks!
The driver of the tow truck broke my key in the ignition after being told the key won't turn just wanted it towed to a garage, had the nerve to tell he had Tonto tow it, but when it got towed back the tow truck driver from another company even said he didn't have to touch it just tow it. Now they are saying they aren't held responsible. Instead of changing the tumbler I now have to change the whole ignition. Just checked to double check they are not mechanics so don't try to be if you are not going to take responsibility for... read more
We have used Sacks numerous times thru our AAA coverage and they have been amazing every time! Kudos especially to the people at Sacks for their excellent customer service! I especially want to thank Norman who got the call a few months ago and he was awesome! And the last 2 calls we had Jason, as a matter of fact just this morning, Jason towed a truck to the garage for us! Thank you Jason for your kindness and amazing customer service!! We always ask for Sacks now if we need AAA, because we are so happy with their service!!
Business response:
Thank you for taking the time to write such a nice review. Hoping we dont have to service you much, but hopefully we can be there for you
Frequently asked questions about Sacks Automotive
How is Sacks Automotive rated?
Sacks Automotive has a 4.1 star rating with 73 reviews.
When is Sacks Automotive open?
Sacks Automotive is closed now. It will open at 9:00 a.m.
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