Rymes Propane & Oil

Jim A 

on BBB

4 months ago

Just horrible I had an appointment for Monday, October 14th to match a day I could take a day off to meet them. I called the morning of the 14th to confirm. The day of the appointment - no show, no call and when I called, they could not give me an answer. They called me about 3:45 to tell me that they would not be there but could be there the next day. I had to leave that night but during my wait, I discovered a problem with the heating system where a zone was heating non-stop resulting in a zone at 90 degrees. I asked that ... read more

Mathew F 

on BBB

8 months ago

If I could give zero stars I would. Rymes propane and oil is the absolute worst heating oil and propane supplier. They are a completely incompetent, inept and an unethical company. I am not surprised that they have had so many other complaints and have all 1 star reviews. I had a half of a tank worth of propane that was already paid for and they came out and disconnected and locked out my tank for absolutely no reason. They did not provide any notice or any reason for locking out my propane tank. By the time I got home from ... read more

Robert G 

on BBB

9 months ago

$20 for meter maintenance fee ! For reading the meter ! This is outrageous.. 

John W 

on BBB

a year ago

Stuck paying 4.69 a gallon for propane... How can the gas station costs less? And I got 200+ gallons delivered in three months so its not a lack of consumption. Heat isn't a choice, seems criminal the rates they charge, and good luck getting an answers.. 

Missy P 

on BBB

a year ago

Wanted to give them a zero but that's not happening. I have been a faithful customer since 2000. I have had my furnace replaced, repaired, cleaned etc through them. I kept having them come to figure out the issue. They kept ordering parts and working on it. They would charge me for the work and the parts, but it didn't solve the problem. I would have to call them twice a day on several occasions. I finally had a different repairman come. There were so many things wrong. Parts were loose, wrong parts, some were backwards, etc... read more

Emily S 

on BBB

a year ago

PLEASE!!! Called on Friday for a replacement hot water heater. Wass told it would probably be Monday before could be seen. Called on Monday - told someone would be here. NOPE!! Called Tuesday and was given an appointment for Wednesday afternoon. Technician came around noon....told it would be first thing Thursday morning..NOT!!! Had been a customer for 33 years....(the optimal words being had been!) There are other companies out there that will attend to customer needs in a timely fashion 

Lee C 

on BBB

a year ago

Rymes (aka ******** ****) is the WORST company! They ran gas lines under my park model home with bare piping that was not up to code and had multiple kinks in the line. I lost an entire tank of gas due to the leaks in the line. When I called to report the leak, it took them 3 hours to call me back. By that time, my husband had shut down the gas and canceled the appointment. Four hours after the initial call, someone came out to slap a tag on the tank and said there would be no charge. I ended up calling another propane compa... read more

Joanna D. 

on BBB

2 years ago

Ex-customer I want to know how Rymes can legally refuse to deliver propane to a condo up on Crotched Mountain. They refuse because a neighbor refuses to clean up after their dog but that isn't the only direction they can take to get to the tank. Their refusing has left a home with children without heat. How is this legal? If the electric company can't shut off power during the winter how can an oil company refuse delivery to a customer that IS PAID UP and has never been behind on payments. They have always paid their bill! A... read more

Marcelle C 

on BBB

2 years ago

If I could give a no star review, I would. We are being charged a second time for propane we had prepaid for out of the surplus from the 21/22 budget plan year. We have spent hours on the phone and going over our bills. Their customer service is terrible. I have talked on the phone to people who say they will get back to us and days go by until I call again to know avail. I have sent several emails and left several voicemails and no one responds.