Harley P. on Yellow Pages
3 years ago
03/02/2017, 09:51 AM
Zero Stars from me.
We rented a motorhome from them
for Thanksgiving week. We went to
the desert dry camping. I told them
in advance of the dry camping, no
When I arrived on time to pick up the
rental it wasn't ready. They were working
on the generator and the rental hadn't been washed
yet. Also the tailer hitch I had requested a
week in advance wasn't available. I had to
drive to Escondido and pick it up myself.
Upon receiving the rental the generator was
very hard to start. I called them and they said
After the first night the batteries were dead. The
generator was run all day, it would run intermittently,
and never could charge the batteries. I had at least
15 phone call with them to try and solve the issue.
I was coached on what to do by both the owner and
the lot guy Bart. I finally got the batteries semi charged
by running the motor in addition to the generator.
The following day I was given the option of returning
the rental, replacing the rental, or keeping it and
being compensated for my problems. By then it
was the day before Thanksgivng and thanks to friends
we were camping with we made the rental work out.
The inverter would't work, and the generator would
only run for so long. Not giving us the comfort we had
expected or paid for.
I had talked to Bart, the lot guy, numerous times.
He showed me how to operate all the functions and
I asked all the questions I could. I talked to the owner Mike
about my problems, he walked me through them.
After returning the rental, I asked for some compensation
for our troubles. After a week and a half and lot's of phone
calls I received an email from Mike stating all the problems
were operator error.
How could it be operator error when Bart and the owner told
me what and how to operate the rental.
Also when I returned the rental Bart stated that my issues
were just and he didn't understand the electrical issue either.
Bottom line, they don't stand behind their word.
Their communication is terrible. I will never do business
with them and will pass on my experience with others.