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Russell's Furniture
- Retail
- Santa Clara, CA
About this business
Location details
2600 Lafayette St, Santa Clara, CA, 95050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 11:00 a.m. to 5:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Computer Enginner My wife and I recently purchased a new townhouse and wanted to get rid of our old and outdated furniture. We stopped by a number of different furniture stores and couldn't find that we both liked until we saw what Russell's has to offer. When you look at their furniture you can see the quality of their products (at least the majority of it). All in all we ended up paying around 11K for what we bought. Their selling manager was willing to negotiate and their selling person was pleasure to deal with. I would ... read more
Russell's Furniture is outstanding June 29, 2009We recently purchased a leather sofa and love seat from Russell's furniture. We were very impressed by their display in the store and the excellent personal attention we received. There was no hard sell. The sofa set was ordered and custom made to our specifications. The set was delivered on time and we are very pleased with it. The service from the sales person KB to the delivery was outstanding. We shopped around quiet a bit for what we needed. We live 50 miles away from Sant... read more
Russell's Furniture Service is very bad!!! I order two Jewelry trays from them since May 2007. Now is September still not show up. I have been called 3 times and stoped by store two times to check it out the status. Only reson they are explain is the shipping is coming. Fright take 4 weeks to get it from China to US. It has been 4 months and I don't think the shippment take so long. Service manger is not very friendly.
Service and products totally suck I bought a table from this store and it was missing a leg. When I took it home to put it together and noticed this missing leg I called them up and told them about it. Their response was that it was now my problem. I could not believe it. I spoke to a person by the name of Katy who was so incredibly rude and abrupt I wondered what she was doing in a service position. In the end she just hung up on me. I tried to raise the issue within the management of the organization and got the same respo... read more
DO NOT SHOP HERE First, I would like to say I have never written a review or even complained about a single store in my life.... but this place was so horrible this is the only way feel I can warn people! I went to Russel's because I saw it on Bay Area Bargins. I purchased a sofa Feb 26th. The sales man was very nice and helpful and so my in store experience was fine. He told me it would be delivered in 2-4 weeks but he said on average it takes 3 weeks (even wrote it on the receipt). Last week, the 4th week, still no sofa. I... read more
RUSSELL'S RIP OFF Russell's sells cheap junk at high prices, and they totally misrepresent what they are selling. When we unwrapped our furniture we found that pieces were missing, pillows were missing, fabric was stained. When we called to explain THEY BLAMED US! They were totally rude, too! Total rip off! DO NOT SHOP THERE!
Frequently asked questions about Russell's Furniture
How is Russell's Furniture rated?
Russell's Furniture has a 3.4 star rating with 136 reviews.
When is Russell's Furniture open?
Russell's Furniture is closed now. It will open at 11:00 a.m.
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