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Russell's Furniture
- Retail
- Santa Clara, CA
About this business
Location details
2600 Lafayette St, Santa Clara, CA, 95050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 11:00 a.m. to 5:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Good Experience My husband and I have used Russell's Furniture store a couple of different times. The first time, several years ago, everything went off without a hitch. We spent roughly $10k on our latest purchase. When the funiture was delivered, the order was missing two pieces. Bob, the general manager, handled the issue professionally and fairly. Although we had to wait 3 or 4 weeks for the remainder of the furniture, Bob offered a reasonable discount and acknowledged our concerns all along the way. We would definitely ... read more
friendly sales people We have bought a few things here and have had great experiences. The salesperson was extremely friendly and we found out it was the owner later. He was very knowledgeable about furniture and explained how different manufacturing techniques make the furniture expensive, but worth it in terms of longevity. Got a great couch, no problems, would buy from again.
Service really sucks Never ever step into the store for any furniture need. I bought a 1000 dollar mattress which does not fit into the bed and they told me they have left space for the comforters.. The lady on the phone was very rude and extremely unfriendly. Will never buy or recommend anybody to the store. I plan to take this to consumer forum for refund as I refuse to be bullied and sucked into something like this.
Bought Special Order - Given FLOOR sample As a surprise my husband took me here to look for items for a new home. Found nice sofa / loveseat - was told 4-6 weeks to special order. Waited several weeks for items (they never called - we did). My husband picked them up and called me to describe them to make sure we were getting what we ordered. The items were stored in our other home, still in the plastic, and finally brought to our new home on Saturday. The next day I look at the sales copy taped to the items that I cut off th... read more
once u buy it's yours no returns front office young lady rude ,all so rude to my wife .bought a deck over the phone now i can't exchange it or return just spent $4000 + never will step foot in there stors i have a big family and alot of friends
Russell's Furniture is good at sales LOUSY at Customer Service We recently purchased a sofa, loveseat and an entertainment center from Russell's Clearance Center. The deivery was scheduled for Saturday November 28 and they showed up on time. The sales guy was great, the delivery guys were great and all was good until we inspected the entertainment center and found it had been damaged. The base was broken in the rear and service/delivery guys could not install the top portion due to damage also. They aggreed to take the entir... read more
BUY $27,000 WORTH OF FURNITURE & THEY LOSE THE SOFA. . . THIS MISSING SOFA MESSED UP EVERYTHING ELSE THAT MATCHED THE SOFA. WE PAID $6,800 FOR A CONTAINER TO SHIP THIS "MATCHING SOFA SET" TO MAUI. TO MAKE A SALE THEY SAY "NO PROBLEM, WE'LL HOLD YOUR FURNITURE TIL YOUR HOUSE IS BUILT." THEN THEY TELL YOU, "YES, BUY IT NOW AND SHIP IT TO MAUI AND YOU WON'T HAVE TO PAY SALES TAX. THEN AFTER THE SALE, THEY SAY THEY ARE CONFUSED ABOUT THE SALES TAX ISSUE. LATER THEY BITCH AND MOAN ABOUT HAVING TO HOLD THE FURNITURE. THEY SHOULD H... read more
Russell's Furniture We had a horrible delivery experience with Russels when we ordered a double three cushion recliner couch from Russells. The sales guy was really nice and was able to get us a fairly good deal on the couch, but not enough to compensate us for the ordeal that ensued post purchase. It took about 8 weeks and we finally got the call. My wife goes to pick it up in our Yukon (save $100 or so on delivery, I was at work). It was covered in that heavy plastic and my wife did a quick look to see it's about the right... read more
nice selection, helpful sales people I bought a couch and coffee table at this store. I had a good experience with the sales person and got the couch within the estimated time. I picked it up myself, so I cannot comment on their delivery service. The store has a fairly large selection of couches, dining tables, and bedroom furniture. The prices and selection were very good.
Frequently asked questions about Russell's Furniture
How is Russell's Furniture rated?
Russell's Furniture has a 3.4 star rating with 136 reviews.
When is Russell's Furniture open?
Russell's Furniture is closed now. It will open on Thursday at 11:00 a.m.
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