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Russell Glass Company
- Glass & Mirrors
- Georgetown, TX
About this business
Location details
2611 S Austin Ave, Georgetown, TX, 78626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i am distressed. Especially after reading this and hearing about their service from some long time residents. I ordered a screened-in porch in February. No word yet except they ordered the material for $12,000.00. That was half down. I will report back . After seeing a similar project at a friend's home, I probably overpaid. That is my fault for not investigating but i trusted the salesman. No blueprints nor list of materials.
Took 90 days to get material for warranty work only after many phone calls. they tried to get me to pay $1200, " just to get on their schedule". I had to hire an attorney in order to get the material that was owed to me. They refused to install it!!
I have done business with you for many years. The latest was a complicated mirror removal and replacement job. Susan and Scott ou worked through it so nicely and accomodated me while I was sick for a few days. You are the perfect example of Personal Service. I got great advice and the job was carried out with extra care. Much appreciated.
I just wanted pass a long a Thank you and Job well done to everyone over at Russell Glass. The team put in my window replacement in this morning and it looks great- The guys were very professional, cleaned up everything and just did an overall great job. If I have any other issues be assured I will call Russell Glass
To improve your services - Return Phone Calls. Assist a customer who spent $50,000 on your PGT windows and still after 3 years has not been able to resolve all the issues with them. My original order was delivered the wrong color, then with reorder and another 2 month delay order was missing windows, then with reorder was still missing windows. It took 7 months to get my house enclosed. Now I am not able to get my final CO because of 2 broken sliding doors and you have offered no assistance, not even return of phone calls of... read more
Frequently asked questions about Russell Glass Company
How is Russell Glass Company rated?
Russell Glass Company has a 3.5 star rating with 119 reviews.
When is Russell Glass Company open?
Russell Glass Company is open now. It will close at 5:00 p.m.
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