Russ Darrow Chrysler Dodge Jeep Ram of West Bend

Chris G. 

on Birdeye

a year ago

Stay away!! Purchased a vehicle and had problems immediately, the touch screen wasn't working and the suspension is off. I was told that they had 2 service techs take my vehicle out and could not replicate the problem. I drive through the city streets feeling like I am on a boat, rocking side to side and the rear end swinging side to side. Supposedly they said they replaced the touch screen, yet I still have problems with it. It took them 2 weeks to do this and I was told they would contact me to let me know what was going o... read more

Karen B. 

on Birdeye

3 years ago

Worst service I ever had! Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my door panel and told me it's $120 to replace. I refused to pay for something they broke and was told they would put the broken one back on. After 4 hour of sitting there, they brought my van back with a broken headlight seal and fluid in the headlight. The manager left instead on dealing with the issue and said he will call tomorrow. He called the next nigh... read more

Rich B. 

on Birdeye

3 years ago

Worst service I ever had! Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my door panel and told me it's $120 to replace. I refused to pay for something they broke and was told they would put the broken one back on. After 4 hour of sitting there, they brought my van back with a broken headlight seal and fluid in the headlight. The manager left instead on dealing with the issue and said he will call tomorrow. He called the next nigh... read more