Rush Outpatient Psychiatry - Westgate

Shawn s 

on Google

2 months ago

Atrocious service. I called in January 2025 to schedule a new patient appointment and was told they were not accepting new patients, there was no waitlist, and to call back in June. I called back in June and was told to get a referral for psychiatry from a Rush PCP, so I went out of my way to do a new patient intake from a Rush PCP, insisted on getting the referral despite my PCP trying to convince me otherwise due to the year+ long wait times, and thought I was good to go. Called to schedule the appointment with my referral... read more

Checo Gonzales 

on Google

5 months ago

Been suffering for months now as I wait to hear back about getting interventional treatment with them. Tried to be patient while they process a prior authorization but they won't return any of my voicemails or give me any updates. When I'm lucky to get a hold of someone, I'm told someone will contact me but they never do. I wish I'd been looking for treatment somewhere else in all this time I've been ignored and miserable. 

Andrea Lee 

on Google

2 years ago

I just called, verified my date of birth, name, address, phone number, and insurance to be told there are no appointments until next year. Did any of my information affect appointment availability, or was that just for fun? Accessing mental healthcare is unnecessarily frustrating, and this is right in line. 

Daniel Helman 

on Google

2 years ago

I came to them in a terrible state, having been misdiagnosed and having failed treatment at numerous other medical centers and programs The psychiatrists at Rush saved my life period.