Royal Plus Disaster Kleenup

Christina McKay 

on Google

a month ago

We had a water leak behind our shower, and our insurance assigned Royal Plus for repairs. Bert Haynes, the Project Manager, casually implied we could use the insurance money however we wanted and suggested we purchase some materials ourselves to save costs. After nearly three months of back-and-forth, we were informed that Royal Plus no longer wanted to do the repairs. Joanne Haver called and stated that because we had purchased some materials for the job, it would hurt their profits. They offered to let us work with their c... read more

mykey mikey 

on Google

a month ago

Project Manager Bert was very casual and made it sound like we could do anything we wanted with the insurance money from water damage. He also advised that we could help save our costs by purchasing materials our self. His boss didn't feel that way at all. Also it's been several months since the incident and we still don't have the repairs done. They gave the insurance money back because they couldn't do the job. The simple way to describe our experience is, communication was either not there or inaccurate. Then we were made... read more

mykey mikey 

on Google

2 months ago

Project Manager Bert was very casual and made it sound like we could do anything we wanted with the insurance money from water damage. He also advised that we could help save our costs by purchasing materials our self. His boss didn't feel that way at all. Also it's been several months since the incident and we still don't have the repairs done. They gave the insurance money back because they couldn't do the job. The simple way to describe our experience is, communication was either not there or inaccurate. Then we were made... read more

David Hancock 

on Google

2 months ago

Stay away! We had a water leak from our refrigerator water line. We utilized Royal Plus for the clean-up and repairs as they were assigned to us via our home owners insurance. Bert, our Project Manager was nonexistent and was poor at communication. Royal Plus utilized a subcontractor (Roland) for the repairs. Roland's quality of work was pathetic. We actually asked him to leave our house and never come back. This whole experience was a total headache. We kicked Royal Plus off the job as they are not a professional company an... read more