Roxanne's Bridal & Formal

Roxie R. 

on Citysearch

10 years ago

Mrs. S, You purchased the gown from our bargain back room, which is half price on our wedding gown and $75.00 on bridesmaid. These gown are sold as is, because the are the sample gowns. We try to keep them as clean as possible but after trying on so many times they sometime get spots. We always show and tell you how to clean the gown but we don't clean them our self. We are sorry, you did not understand the policy. Sorry you are not happy with the lovely gown for half price. You ask me for the cleaning cloth after we explain... read more

mayrene s. 

on Citysearch

10 years ago

PLEASE, PLEASE DO NOT SHOP HERE! I wish I had read the reviews before setting foot in this shop!! The sales clerks and seamstress are very nice and courteous. The owner, Roxanne, needs a serious attitude adjustment. The dress my daughter chose was supposed to be half price. It wasn't according to Roxanne. When I found dirty spots on the dress, this woman actually wanted me to take it home and do "touch up" with Ivory soap and distilled water (after the dress was paid for!) She got ticked off when I wouldn't take it home like... read more

Courtney S. 

on Citysearch

13 years ago

Worst expierence ever – Hello girls, Let me start by saying I will never do business with Roxanne's again. First we were pushed to order our bridesmaid dresses so they could be here around Thanksgiving, in time for the wedding at the end of December, which was not a problem. They only have one dress in one size to try on and I definietly wasn't that one size. I am a full figured girl so I didnt even bother trying, so there fore I was measured. Needless to say I ended up with a size 22.....not my size and my wedding dresses w... read more

memphisshopper 

on Citysearch

14 years ago

Terrible customer service! – Dear bridal shoppers, avoid this store at all costs! The owner Roxanne is the rudest person I have ever dealt with in all of my life. Being in the retail business myself made my experience even more horrifying. We ran into a problem with my dress and instead of taking care of the problem she tried to find every excuse in the world why it was my fault. I was very nice but totally shocked when the dressing room door was slammed in my face. The employees were nice enough but shaking in their boots b... read more

memphismomof3 

on Citysearch

14 years ago

I do not recommend this store – My experience was very similar to one of the other reviews ("Absolutely would NOT recommend"). When I first went into the store looking for a dress for my son's wedding the store clerks were very helpful and friendly. I did not have enough time before the wedding to order anything, and needed to look just at what they had in stock. I tried several dresses on and found one that was okay, but not great. The sales clerk told me emphatically several times that if I wanted it, I should buy it immed... read more

jejjpb 

on Citysearch

15 years ago

Amazing!!!!!!! – I absolutely love this store. I was very frustrated with searching for a bridesmaid dress. They were very helpful and I love them. They spent several hours with me and not once got frustrated. I ended up getting my bridesmaid dresses from them. I highly recommend them!!!! 

lleslie04 

on Citysearch

16 years ago

Extremely Unhelpful! – When I went in to Roxanne's to try on dresses, the clerk seemed more interested in talking to the mail lady than helping me. She pointed to where all the dresses were and I did not see her (or any associate for that matter) again while I was there. I was not planning on buying anything that day, but it would have been nice if she asked if I was finding everything ok. I found a dress there that I really like but refuse to buy it from them! 

lizabethjones 

on Citysearch

16 years ago

Absolutely would NOT recommend – I would definitely NOT recommend this store to anyone. I was told numerous times prior to the purchase of the overpriced wedding dress that it would be a custom dress that was designed by Roxanne (the owner). The salesperson, Bonnie, wouldn't even let me take a picture of the dress because it would "leak her design." This was ENTIRELY a lie, and once I spoke to the owner about this, she refused to believe what I said saying it "didn't make any sense" and she was sorry "I misunderstood what sh... read more

crsibert25 

on Citysearch

16 years ago

Personalized Service – I highly recommend this store. I was greeted at the door and given my own personal consultant to help me find the perfect dress. She listened to me and was very patient and informative.