RoundPoint Mortgage Company

Mike Hyde 

on Google

2 days ago

My wife and I have been trying to set up biweekly payments for the last 4 1/2 months. Literally talked to over 20 people at this point and have gotten a different answer from almost everyone we’ve spoken to. We still don’t have biweekly payments set up and honestly at this point, we don’t trust the company to have our mortgage. The most incompetent company we have ever worked with. 

John Martinson 

on Google

3 days ago

I have a hail insurance claim check that has my name and Roundpoiint on it from State Farm and sent next day to them to sign and return and getting excuse that it is under review and maybe a week to look at to get ready to send back. Meanwhile I has contractors ready to do the work. I also didn’t sign up with roundpoint mortgage. It was bought up by them. Very dissatisfied. 

Quinn Hanrahan 

on Google

4 days ago

This company is terrible. We have had to send our insurance repair payments to them and they do not know what they are doing. Over an over we have to explain our circumstance to different people. Roundpoint does not know what they are doing. They have $74000 of our money as our final depreciation check and they will not send us the check. Roundpoint is sitting on our money and grabbing as mush interest as they can. This should illegal. Our repairs are complete, Roundpoints' inspector said they are complete and these incompet... read more

Jessica Elia 

on Google

4 days ago

RoundPoint Mortgage has been an absolute nightmare to deal with. After my insurance company issued a payout check, RoundPoint required it to be MAILED (even though I live two blocks away), endorsed by them, held for 10 days and then mailed it back to me. Unsurprisingly, the check got lost in the mail. My insurance company had to reissue the check and even requested permission to pay me directly since everything had already been approved. RoundPoint refused, so now I’m forced to go through the entire process again: wait for a... read more

Elise Corley 

on Google

a week ago

They have no idea what they are doing. We called to see what was needed to be done to send checks in for an insurance claim. Told us what to do sent in the checks. We call after two weeks to see where are checks are they tell us they did not indorse them because we did not fill out the insurance request form or sign the check. They told us not to sign the check for security reasons. They never said anything about filling out insurance request form. We asked to talk to a supervisor, Natasha Hines who was less then helpful. Th... read more