Roto-Rooter Plumbing & Water Cleanup

Herman F 

on BBB

5 years ago

I was grossly over charged for a replacement of an ejector pump. It occurred on a holiday and was told that he charges extra for work on holidays although Roto Rooter says it doesn't allow. One hour and a half of work and was charged $1950!! 755 for labor and $1211 for the part. Customer Be Ware!!!! 

Hans G 

on BBB

5 years ago

One of the worst customer service experiences I ever had. Scheduled for plumbing service and they did not show up within timeframe they quoted for service. Once they were late I called them for status update. The person on the phone told me he just showed up for work and does not know about the status. Once I insisted on a status update since him not showing up for work and me not getting service have no connection for service being late. At the end he randomly told me That I will not get service till 9m and had a rude attit... read more

Devon B 

on BBB

5 years ago

I wish I could give a negative 5 starts. I trust this team of people in my house with a clean up. I’m missing over 1600$ worth of my shoes. The manager Sam called me and all they could offer me was 300$. ABSOLUTELY disgusted with these guys! DON’T use them unless you like your things coming up missing. 

Don O 

on BBB

5 years ago

Cento my house to install faucets in bathtub .old faucet was already removed did unnessesary work making job last.an hour longer than it should have 

Brad T 

on BBB

5 years ago

My experience with Roto Rooter was terrible. All but 1 person I talked to seemed like they were trying to take advantage of my family who was in a vulnerable position. The people I talked to were misleading at best and more than likely just dishonest. They came to help with water in my basement and when I said we were not moving forward with anything until I saw a quote, it took 3 days of me constantly following up to get information on pricing. And when I questioned the ethics and integrity of why I can't get pricing, they ... read more

Michael K 

on BBB

5 years ago

they did the job but charged an enormous amount of money for a job most companies charge $500 less, they are highway robbery and stay away from them. They take cash and then claim not to have any change, so your huge bill just got larger with a forced tip. there are many other companies who do this, done use this one and empty your wallet. They are Extortionist, scammers and stay away from them 

Ann S 

on BBB

5 years ago

My bathtub was not draining. They snaked it and said a pipe was broken behind the wall. I could not use the tub or the shower. They said they would fix it for $900 and could come the next day. They fixed it but it cost me more than $300 an hour. I am 88 and live alone. I think this is outrageous. Beware consumers! They also state they are not responsible for any damage caused by them which they did not point out to me. 

Heather 

on BBB

5 years ago

I had the misfortune to ask RotoRooter's Solon Ohio office for a service last month to look into a leaking problem from an upstair shower. They not only did *not* fix the problem, but also sent me a bill for $1400 without any details. After weeks of calling and emailing, I finally got line items on how they came up with such a large bill when problems were not fixed and I am left with a cutoff ceiling. I found their "records" were filled with inaccurate information and ridiculous pricing. When I confronted them on why I was ... read more

Jose D 

on BBB

5 years ago

On May 8th 2021 I called for service for one of the rentals, after looking at the site an estimate of $2500 was given to me. They said that a camera was to be at the site on Sunday but never showed up. May 10th after the camera inspection I revived a call saying that the work will be reduced to $1300 and they needed my approval so I did (at that time I was on Dallas TX). Friday May 14th at 12:35 central time I received a call from their office asking me to pay over the phone with a credit card, when I asked for the total I c... read more