Roto-Rooter Plumbing & Water Cleanup

Daniel W 

on BBB

2 years ago

Super disappointed! Be wary! As much as I appreciate the convenience of Roto-Rooter and have used them in the past, I was very disappointed this time, almost violated. For less than 2 hours of work I was charged $875 of labor. I was charged $175 in parts which I looked up and the parts prices were under $45. Also I had to cut the floor open and repair it myself. They didn't even make a permanent fix. They used rubber boots in the area that they knew I would have to cover up and have no access to. I'm okay with the jacked up ... read more

Ryan K 

on BBB

2 years ago

I highly recommend anyone to avoid this company for plumbing work. Our experience with them was more akin to that of a sleazy salesmen than a reputable and professional plumber. They took advantage of us in the midst of serious plumbing issues by promising a speedy job to resolve all our problems at a very high price; and then the complete service was not even provided as originally agreed due to them breaking a section of pipe under our slab. When we requested a revised invoice they gave no clear or detailed information as ... read more

James B. 

on BBB

2 years ago

My wife and I woke up at 3 am on a Sunday to the sound of running water in our bedroom and bathroom. We immediately shut off the main water supply to the house but couldn't find any water leaking anywhere. The next day, since it was Sunday, I saw that Roto-Rooter would not charge extra to come out on a Sunday so I called them. A technician came out and told us it was a slab leak. He was very knowledgeable and told us it would be $575 for the leak detection, then up to $3,200 to fix the leak depending on where it was. Monday ... read more

Kelli K 

on BBB

2 years ago

Roto Rooter absolutely scammed me. They charge me $23,000 for a repair that I am now being told should have cost under $10,000. They demanded money upfront even when I stated insurance would cover part of the bill and the rest could be financed. We NEVER received an itemized bill. We are having to request one. They made everything feel like an absolutely emergency so we were vulnerable and taken advantage of. Furthermore, their work people were unprofessional. We heard them goofing off in our basement during the repair. And,... read more

Debbie S 

on BBB

2 years ago

I called Roto-Rooter to replace my water heater. The plumber was so friendly, polite and really knew what he was doing. He explained the process, how long it would take, and then took the old water heater with him. I will definitely call Roto-Rooter again anytime I need a plumber at my house. 

JANICE W 

on BBB

2 years ago

I have rental property that had a very slow draining sink. Roto-Rooter employee fixed the problem quickly and showed them how to prevent it from happening again. Prompt, courteous and professional.Many thanks. Very satisfied with the service! 

Camie K 

on BBB

2 years ago

Austin the technician was very professional, he was very patient and answered all of my questions. He got the job done quickly and left a super clean work area. 

Robert B 

on BBB

2 years ago

I give it a 1 because 0 was not an option. My wife called abd had them.come out to replace some fittings an two new diverters for new shower heads which we provided. First the work was insideca wall with an acess panel. He cut an additional 6"×6" sqaure out of the drywall avove the acess panel and left it. Not the main issue. This weekend we had to have a tub removed and a walkin shower installed for handicapped access in one bathroom. When the acess panel.was removed we discovered that the shut off valves were 90* to each o... read more

Kaitlin T 

on BBB

2 years ago

Livermore, CA location. On December 3rd I plugged a sink to fill and forgot about it, causing water to overflow into our laundry room and then through the ceiling. I called Roto Rooter and they had someone come out to assess the damage; he said it was "so bad" they would have to cut the ceiling and walls out and extract the water, and they needed to start IMMEDIATELY. The 4th they had the landlord sign paperwork and left (even though he had told us the day prior that we couldn't wait). Came back the 5th, set up a few machine... read more