Roto-Rooter Plumbing & Water Cleanup

Gabek550 

on BBB

3 years ago

TLDR: roto rooter is a money hungry piece of ****company that will do anything and everything possible at the expense of the customer to get some extra bucks.After having sewage water backflow through our pipes and completely wreck our basement, we did what most people would do and looked up companies to come out and help us out. The first one to pop up with the best reviews was Roto rooter. Now dont get me wrong they did their job just fine, however be ready for them to overcharge you/your insurance and for it to cause prob... read more

A. M. 

on BBB

3 years ago

My shower head was leaking. I called on Thursday last week. The plumber came 2 hours after my call. He cut the water, took out 1 s**** of the shower faucet, told me the cartridge needed replacing, check on his **** he didn't have the right part, went to buy a part, pushed the new cartridge in, replaced the screw, unscrewed the shower head to flushed out debris, screwed showerhead back. Problem solved. Cartridge cost $123, labor $674. I called the office to complaint 2 times. They promised that a manager would call me back. N... read more

Saleem B 

on BBB

3 years ago

Recently schedule with Roto - Rooter to unclogged my interior drainage technician come right on lime and took 20 minutes to unclogged. However, they charge me $254 for 20 minutes. So very carefully use this company for service. I am done with them and never used them again. Very expensive not make sense to charge that much money for the 20 minutes to do the snake only. ****** 

Jennifer L. 

on BBB

3 years ago

I was ripped off by the tech. When I called him out on it he admitted that he ripped me off, the GM Rick promised me a full refund and I have yet to receive my money back as promised. They double charged me and he was ok doing that to me. How many people has this company done this to? 

Danny 

on BBB

3 years ago

Chris #** did a phenomenal job on my sewage pump today which is in a tight location to work in. He exceeded my expectations and I found him honest, reliable, and a hard worker. I will be calling for him specifically for any of my plumbing needs moving forward. Thank you Chris! 

tom l. 

on BBB

3 years ago

the service man did not complete the work as agreed 

Deb M 

on BBB

3 years ago

My experience with Root-Rooter has been horrible from the start and it is not even close to finished. My husband and I are both retired disable veterans older couple with 2 of my grandchildren living in our household. Root-Rooter came to our house for the first time on Sept 4, 2021, for leaky pipes and Sept 8, 2021, for snake line, which caused more harm than good. Basement flooded with septic waste and these guys left and wrote a ticket for $1007,00 that the issue was fix. Later that evening tubs, toilets, shower, continue ... read more

Christian D 

on BBB

3 years ago

Big company = poor service and high price. We called them to fix a very simple issue: a leak in our bath faucet. A technican came, left to buy a cartridge at Home Gepot and came back with the wrong part. He gave us an estimate of $350 to fix the issue and asked for a payment of $125 that would be deducted from the repair. He said he would buy the part and give us a call. By 5 PM, no call, so we called the office who told us the work was completed (!) and after some arguing, that we should buy the part !!! (how could we; we a... read more

Vicky C 

on BBB

3 years ago

I dealt with with the ** and Technician and this is my last straw to the Liaison of Customer Service Pat,The last communication I received from the General Manager was prior to me emailing you for help. I need your help as liaison.I was finally able to speak with Aman, the service technician earlier today. He confirmed his verbal amounts (not itemized on the invoice) were parts only and did not include labor.1.) How can a consumer accept a quote that is not all-inclusive? And then when the consumer has time to actually revie... read more