Roto-Rooter Plumbing & Water Cleanup

Robert N 

on BBB

3 years ago

Very expensive. Have second thoughts after hiring them to fix the main water supply to my house. My fault as I should have shopped around. ****** learned. I would not recommend this company at all 

Tina N 

on BBB

3 years ago

I called Roto-Rooter in the past and they have given me horrible services because they fixed me something and broke within days. I called them out 3 times. I was willing to give it another try because I need something fixed. Today, I needed an emergency fixed for my meter and I spoke to a call the center person and they transferred me to another person to a lady who is rude to me and did not want to book my appointment. She even asked me "Do you want me to help you or not"... excuse me, I called for services and I am paying ... read more

Brendon C 

on BBB

3 years ago

Water back-up due to tree root infiltration was experienced, RR came to service. Company practices do not inform customers that they will not have access to camera footage gathered during inspection of issue. I've been informed this requires separate payment. Customer support informed that it is not provided as to avoid customers taking the footage to competitors. When a service is paid for, it is expected to get evidence of the issue, not have it hidden from you while RR tries to get sign-up for additional (overtly expensiv... read more

Tim W 

on BBB

3 years ago

Roto rooter came to open up a clogged sewer line. They sent 2 men and told me the sewer line under the house was collapsed and they would have to dig up my lawn to repair it . They gave me a quote of $6500. I called a different plumber & he opened the drain in less than 30 minutes, charging me $50. Also, roto rooter wanted $389 to initially open the drain but dropped it to $175 as if they were doing me a favor.Because of their attempt at scamming me I was without the use of water and the toilet for 4 days, which was a major ... read more

Don L 

on BBB

3 years ago

This company promised service within a given timeframe. After waiting for them, I had to call to find out why they had not arrived. Had to wait an additional hour and a half. I own one duplex and because it was a rental, they charged commercial rate which is not fair practice and was never done before. I paid the $650 bill to clear a simple line as it would take longer to get another company. This company will never get my business agsin. 

Maraline H 

on BBB

3 years ago

We had a sudden back up of our kitchen sink. I called Roto-Rooter thinking that they would have afairly standard price and reliable service. Sure enough they could come out the same day for which I was grateful. When they looked at the sink they said it would be $429 which I thought was awfully expensive but again I felt it was Roto-Rooter and they would charge me a fair price. How wrong I was. After they cleaned the sink which took a total of 15 minutes which also included five minutes to try to get me to install a sink shu... read more

Joe M 

on BBB

3 years ago

The rating should be no stars. Apparently the business model is to tell you upfront that there will be a 99 trip fee that will go toward the eventual repair. The Technician will provide an estimate when he reviews the problem. Well the technician did provide the estimate for the .5 hour repair, which was $450 plus the cost for a 4 inch pipe. The $900 per hour rate was too steep for me so I was beat out of the $99. trip fee. Do not use this service, even overtime rates for licensed plumbers are less than the standard rate for... read more

Jocelyn M 

on BBB

3 years ago

They are outrageously expensive just for a simple unclogging a drain with their machine. They charge us $473.55. The hard earned money that I work for a week they just devoured it in an hour or so. And get this , this is supposedly after their promo of $75 off. Don't believe it ! 

Scott K 

on BBB

3 years ago

Horrible. I had an appointment for Wed between 5:30 and 9:30 that they rescheduled for Friday between 5:00 and 8:00 that they rescheduled for Saturday between 10:00 and 12:00. I called at 12:00, 3:00, 6:00 and 9:00 and the first three times they said they were running late and the last time they claimed they called me at 6:00, when I was on the phone with them, and when I didn't answer they went on to the next job.