Roto-Rooter Plumbing & Water Cleanup

Yechezkel U 

on BBB

2 years ago

Disaster of a company. Called for an emergency and keep pushing me off and promising me that they will update me. Every time I call back because they don't keep their word and they have another excuse every time. Zero customer service. 

Troy J. 

on BBB

2 years ago

Had the main drain in our basement backup in the evening of thanksgiving eve. With limited options since it’s after hours and also because we are hosting thanksgiving, we go with roto rooter since they could arrive the fastest. The technician came out to snake the main drain. Next thing I know another guy shows up and gives me an estimate of $1200 to clean up the area where the drain backed up. He then tells me that I could clean it myself with ****** and water. What kind of ****** do they use for $1200. Another gentleman sh... read more

Kholoud W 

on BBB

2 years ago

We had water backing up and coming out of our basement kitchenette drain in the floor, they came out charged 7,800 dollars to excavate and fix the line in the floor by the drain that they said was damaged and causing our current problem. I said the amount was high but they kept saying they are a big company that guarantees it’s work and this is the problem They did mention that a small section of the line from the house to the street also had some bellying or settling and would need replacement “maybe in 5 years or later “ .... read more

Kemal C 

on BBB

2 years ago

I stopped the payment on the check! They sent a technician over who charged me over $300 to snake the main sewer line and for a camera inspection. The technician did not have a camera, and he only partially cleared the main; claiming that his cable hit something and he didn't want to risk snapping it in the sewer main. Technician said he scheduled a camera technician for the following morning and he advised me not to put anything down the drain. Well, for over a week I called for a camera technician that I "paid for" who nev... read more

Danny P 

on BBB

2 years ago

The main issue I have is that they put my family's life at risk with their negligence. I had a main line sewage repair on 11/28/22 - that seemed to go well, although the guy was over 4 hours late with no call or explanation. On 11/30/22, the water restoration team finally came to my house to clean up sewage that had backed up into my crawlspace. Again - they were very late. I don't even know what time they started because I couldn't meet them since I had to leave for work. I never did get any call to say they had started or ... read more

Brian F 

on BBB

2 years ago

con artists. 1st visit tried to sell me on a 2400 job. Told me the clog repair was warrantied. 3 weeks later called them back to honor warranty, it was clogged again. This time different camera tech tried to sell us a $11,500 job. Cant trust this company. Sales company,not a service company. 

Rick Q 

on BBB

2 years ago

We had an emergency due to a city sewer main backup. The Roto-Rooter drain tech came out and immediately diagnosed the problem. It was a city main sewer backup. He called the city and within five minutes, a city water department worker came out and realized that the where the blockage was and arranged to have the city sewer flushed. The Roto-Rooter tech stayed at the house until the issue was resolved and the house drains were working properly. He then contacted the water restoration team at Roto-Rooter. The water restoratio... read more

Lisa N 

on BBB

2 years ago

They do not stand behind their work. Our kitchen sink was clogged and they came and “unclogged” it on Monday. Originally they quoted us $650 to unclog the kitchen sink which we talked him down to $200 to fix the problem with a 6 month warranty. On Thursday afternoon we found water coming out of a floor drain in the basement that is just farther down our pipes from the kitchen. Who knows how long it had been backing up since it had spread from the storage room to the finished part of our basement by this point into our carpet... read more

Brandon M. 

on BBB

2 years ago

Called for sewer backup into my main basement drain. After looking for 5 minutes for the vent/clean out in the yard, they decided to remove the basement toilet and snake through there. Another employee allegedly sent a camera in and "camera got stuck on a break in the pipe". I was quoted $15,000 to replace the pipe section outside and reline the pipe under the basement because it was in terrible shape. Got another company in for another opinion and this time I actually saw the camera screen. No break at all and pipes look gr... read more