This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Rotech of Elmhurst
- Oxygen Bars
- Elmhurst, IL
About this business
Rotech of Elmhurst is dedicated to working with healthcare professionals to help you manage your health and medical treatment in the comfort of your own home. We offer Elmhurst and surrounding areas a comprehensive selection of home medical equipment and services including home oxygen concentrators, oxygen tanks, home oxygen therapy, home ventilators, and CPAP machines for sleep apnea. We also specialize in wound care at home, advanced wound care supplies, negative pressure wound therapy (NPWT), and diabetic supplies, includ... read more
Location details
501 W Lake St Suite 102, Elmhurst, IL 60126, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is non-existent in this office. I have called three times over three days. Humans do not answer the phone. You are guided to leave a message, which claims someone will get back to you. It has not yet happened. I have had this experience in the past. I honestly do not know how this office stays in business.
Update as of 6/3: Although their automated google responder asked me to reach out to handle this situation. Nobody has yet to return my call….its been a month. I’ve since switched providers. Worst billing department and payment processing of any DME company. Their 3rd party provider has a 3rd party provider. Good luck speaking to anyone actually from Rotech. After speaking with my insurance, Rotech billed them incorrectly and needed to resubmit the claim. Instead they stuck me with the bill. The woman shared they would not r... read more
I met Jennifer and Brian while visiting family. We needed supplies for a family member (patient of Rotech). Brian and Jennifer were welcoming and promptly addressed our needs. Since then, we have moved to Illinois. Brian and Jennifer remain consistently patient-focused, compassionate, and committed to providing quality service. Brian and Jennifer, thank you for your acts of compassion and the excellent service you provide. It is comforting to know we can count on you to help ensure the needs of our love one will be met in a ... read more
Worst billing department and payment processing of any DME company. Their 3rd party provider has a 3rd party provider. Good luck speaking to anyone actually from Rotech. After speaking with my insurance, Rotech billed them incorrectly and needed to resubmit the claim. Instead they stuck me with the bill. The woman shared they would not resubmit the claim and it would be my responsibility. Stay away!
Customer service in this office is absolutely terrible. The manager does not return calls. Even the area manager does not return calls. The technician, John, is the one area that is customer-service friendly. I would give them negative score if I could. The people answering the phone are rude and not helpful. I was dealing with an issue for over two months before a Sleep Central customer service rep finally helped me. Would NOT recommend this office.
Frequently asked questions about Rotech of Elmhurst
How is Rotech of Elmhurst rated?
Rotech of Elmhurst has a 2.9 star rating with 32 reviews.
When is Rotech of Elmhurst open?
Rotech of Elmhurst is closed now. It will open on Thursday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com