Ross's Will shop

Louise Maccy 

on Google

a year ago

Extremely unprofessional. They told me a date for my house exchange but I didn’t hear much from them. When I called them three days before the exchange they said their system was down and they would call me back. They didn’t call me back so I called them a day before my exchange date. They told me the exchange is no longer happening on that date. Poor communication. They gave me a new exchange date for six days later. I received a poorly worded email two days before my new exchange date to say the exchange isn’t going ahead.... read more

Peter Hollier 

on Google

a year ago

I was referred to Ross Coates by Millennium Legal. It's been two weeks since completion and they still haven't settled my old mortgage. This has been an appalling experience from start to finish. You initially get allocated a 'team' to work on your case. despite this, I received initial communications from both Team RK and Team 1, so immediately responses got missed, or didn't get responded to. Also, every time you try to contact them, they take at least 5 days to reply to your email. Phoning any of the contact numbers is ... read more

Sophie Colella 

on Google

a year ago

One star is too good for this company. I have never experienced such a bad service. They don’t ever pick up the phone, you can call all day no one will answer! They don’t respond to emails and take over 7 working days to respond to anyone. They don’t give the information required to the other solicitors, so everyone is chasing them and there is no response. It’s the worst service I have ever received in my life absolutely shocking and so sad you can be treated this way. I really hope this firm gets closed down so one goes ... read more

Claire R 

on Google

a year ago

"I aim to respond to all other emails within 5 -7 working days, however, this will not necessarily be possible in all circumstances." This is the standard auto response you get if you email and it has sometimes been longer. I dont believe that this is a satisfactory timescale for emails on a house purchase to take to reply to. Additionally, I was concerned when Ross Coates requested the transfer of funds for the property purchase before the completion of searches, without providing detailed information on interest rates,... read more

Rachael Smith 

on Google

a year ago

Appalling service. We have NEVER experienced such a stressful, unprofessional house sale/purchase. They never answer the phone, ever. So very frustrating. In the end Team 1 had the case taken off them and a different Conveyancer managed to sort what they hadn't (in 6 months) in 24 hours! Ten days on from our completion (which was a miracle really) we still haven't had our completion statement. Incompetent, completely customer unfriendly...AVOID at all cost.