Roseville Toyota

Iryna K 

on BBB

a year ago

On December 2, 2023, I bought a new Toyota Camry 2024 from a dealer in Roseville . The next day I saw damage to the bumper from the manufacturer (I bought the car when it was dark and raining, so the damage was not noticeable), I immediately reported to the dealer's service center. I was told to solve this problem in two weeks. I have been waiting for almost 5 months and no one gives me a call back or they ignore me. this is terrible customer service .I have already gone to the service center twice but they told me to wait .... read more

Meirve D 

on BBB

a year ago

Deceptive sales. Agreed to purchase a used vehicle and I was told it was sold. Not sure how they can sell out from under a customer when working on the sale. Then bait and switched to a different car they were actually willing to sale at the sticker price. They wanted me to purchase all the addons so they could make money on the sale since they were "upside down on the car". Not sure how not wanting to purchase thousands of dollars of addons was my issue since I was purchasing the car at the stickered price. 

James R 

on BBB

a year ago

Bought 2 brand new vehicles at Roseville Toyota 1/10/24... 1 being the BZ4X. Been a month and FINALLY got the app and the car to work to charge the car. What an annoying hassle and run around. My wife and i have had to make phone calls daily trying to resolve and multiple drives to the dealership as well. We should not have to be put through this!Nobody seems to have a clue or seem to care. Regretting this car now!!! 2nd is a Tundra and the app is still not working and back and forth to the dealership and phone calls with ZE... read more

Erin A 

on BBB

a year ago

The WORST experience ever purchasing a used car. It took 45 minutes to even find the car on the lot. The battery died twice. I don't know why we didn't walk away, but our grandson really was interested in the used car. After filling out paperwork on line with our salesperson we finally met with someone (never got names from anyone) we talked price. We agreed to to pay $477 under the asking. After walking back to another office we again filled out more paperwork and spent hours sitting in the lobby. Our grandson was very stre... read more

Charlene F 

on BBB

a year ago

I bought the car Sunday and by Tuesday (2 business days) I wanted to return it. I told me that I didnt purchase the 2 day cancellation warranty and I told them I wasnt offered it. I did rely on my common knowledge that a store should have a return policy but when I said that, I was quickly dismissed by *********************, the finance manager, and he abruptly said No, you were offered that. I have the papers here. You signed it.During the signing on Sunday I was very uncomfortable and stressed out and I just really wanted ... read more

Linda B 

on BBB

a year ago

This dealer uses predatory sales and the management showed that sexism is alive and well today. How we were spoken to as woman and pressured to buy was totally unacceptable in this day and age. I would drive out of state before using this dealer. When I asked a general manager to call me nothing happened. All they cared about was winning there trophy for most cars sold. Please if you are a women dont buy from this group. 

Donna L 

on BBB

a year ago

I saw a 2014 ***** Miata on Driveway.com being sold through Roseville Toyota. The photo was from a distance and I phoned to see if there was any damage to the car. I was lied to by a salesman that there was not any damage to the car and it drove nice. I proceeded to purchased the car for ****** + with ****** miles as is. however, when driveway.com delivered the car I was shocked that a dealership would sell a car in the condition I got it in without disclosing any damage to the car. There is a chip in the windshield already ... read more

Steve S 

on BBB

a year ago

My mother texted with Roseville Toyota's salesmen saying, "My budget is $16000...if that's not feasible...I can wait for something else." And, "I will come in if that's the set price. I don't want to come in and still haggle over price." My mother was 80 years old at the time of sale. The salesmen replied, "There are no additional closing costs on your $16k amount financed offer." When my mother signed the electronic 75 page document it took more than 4 hours. The price on the contract was $20,998 (almost 5k above agreed upo... read more

Ashley F 

on BBB

a year ago

They are jacking up MSRP on vehicles anywhere from $5k to $10k. This is more than any other dealership in the area. They are at least advertising it now. But in 2022 when I went there I was looking at a vehicle that had a sticker price of $46k and was told by the sales person we can negotiate it down. When we get to that point they told me they can give me a great deal of $60k! I have no clue where they got this price but claimed they over spent on buying back used cars and needed to raise prices. They falsely advertised veh... read more