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Roots Behavioral Health
- Healthcare
- Austin, TX
About this business
We are a family-owned behavioral health clinic with two locations in Austin, TX. We offer comprehensive psychiatric and psychotherapeutic services for adults.
Location details
1114 Lost Creek Blvd suite 110, Austin, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 3:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like my provider and the care I get from an actual person. Everything else is terrible. Trying to schedule an appointment or cancel an appointment is next to impossible. I canceled my appointment and they’re trying to charge me $125 for a missed appointment. this is after they tried to charge me out of pocket for telehealth appointments when I’ve never had a telehealth appointments. I had video appointments that failed because of their technology not being able to get clear video between my provider and I. They should stop... read more
Fantastic providers and nice, comfortable offices with great telehealth options. The major drawback is communication and scheduling with the office. It's impossible to get someone on the phone. My experience is that if you call, no one will answer. If you miss a callback and return the call immediately, no one will answer. It will start a sometimes days-long game of phone tag. If someone were actively in (or near) crisis, this communication could be dangerous.
Very let down after reading reviews of their poor billing issues and unfortunately I had suffered the same I had chosen a specific insurance plan that was accepted with this doctor. Apparently it was not so I was left with a staggering amount owed and a notification it would be charged to my card on file. I went in on Wednesday to discuss and their billing manager assured me they said they would double check with insurance and call me. They also let me know they would pause the scheduled auto payment while this is figured ou... read more
Very let down after reading reviews of their poor billing issues and unfortunately I had suffered the same I had chosen a specific insurance plan that was accepted with this doctor. Apparently it was not so I was left with a staggering amount owed and a notification it would be charged to my card on file. I went in on Wednesday to discuss and their billing manager assured me they said they would double check with insurance and call me. They also let me know they would pause the scheduled auto payment while this is figured ou... read more
This is simply the worst run medical practice I have ever encountered. They have been transitioning from one patient portal to another for months, leading to redundant paperwork and general dysfunction. They routinely make billing errors but will not respond to phone calls or messages on their portal to address their errors. They now demand a credit card on file to make appointments, which I would not provide until they can show that they are able to bill correctly or respond to phone calls.
Frequently asked questions about Roots Behavioral Health
How is Roots Behavioral Health rated?
Roots Behavioral Health has a 4 star rating with 70 reviews.
When is Roots Behavioral Health open?
Roots Behavioral Health is open now. It will close at 4:30 p.m.
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