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Rooms To Go Kids
- Retail
- Southaven, MS
About this business
Location details
5295 Pepper Chase Dr Ste K, Southaven, MS, 38671, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I purchased two bedroom sets for my kids two years ago (June 2018). Last week my son crawled into his bed and the mattress crashed to the ground. I called RTG to try to figure out how to fix the bed and was referred to a claim department because they noticed I had purchased an extended warranty. So, I called the 1-800 number I was given, they provided me with a claim number and sent me to the Fortegra 1-800 number. I submitted photos, as requested, clarified the piece of furniture being addressed and they tended to the claim... read more
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies for any confusion/misunderstanding regarding their Fortegra Coverage. We will be investigating the matter further. We have reviewed the file and become aware the situation has been resolved and our customer is being provided a swap for the broken rails. We thank our customer for their business and their feedback on this issue. Sincerely, Lourdes C. Presidential Assistant
I bought two sofas in March 2020. 1. The 3 men who made the delivery and put the furniture came in a hurry, they threw all the cushions on the floor. 2. after a week I began to notice that when we sat on the furniture the cushions would come out, in less than 30 minutes all the cushions had to be rearranged with the backs as where you sit. I have to arrange the sofas all day long. I called rooms to go and they said they would send a technician on the first or second of May, I ask why so long and they said that because of the... read more
Business response:
Dear BBB, We are in receipt of our customer's review. On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced. Our office has reached out to our customer via email as we are unable to pull up any orders under the information they provided you. We have asked them to provide their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response. Sincerely, Nannette O. Presidential Assistant
I wouldn't buy a pillow from these people. In 2005 I purchased a Sophia Vergara white leather sectional sofa, Sophia Vergara dresser, and dining room set from Rooms To Go. They initially bought the wrong dining room set and I had to wait days for them to come back with the correct one. The sofa springs flattened in less than a years time and now its peeling without anyone hardly ever sitting on it. I live alone and rarely have company, so there's no good reason for this to be happening besides it being cheaply made. Within a... read more
Business response:
Dear BBB, We are in receipt of this review. Rooms To Go provides a 1-year manufacturer's warranty for all its customers. Unfortunately, according to customer's dateline, the warranty has expired. We have reached out to our customer to review the matter further. We thank our customer for their business and their feedback. Sincerely, Lourdes C. Presidential Assistant
Terrible service. Difficult to replace equipment that the brought damage. They give no refunds. Their own delivery don't follow protocol came into our home with no mask and glove as stated in their policy during Covid 19
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies for any problems with their furniture. Regarding the delivery drivers, the delivery company has asked their drivers to use protective gear;however, it is not a mandate. We have reached out to our customer to assist further with their furniture issues. We thank our customer for their business and their feedback. Sincerely, Lourdes C. Presidential Assistant
Good furniture I have been a rooms to go customer for years, but this time I am really upset with customer services and overall service! For something that they could have assist me, I had to pay two extra shippings. Bought a Full size bed with a trundle and two full size mattress, I didn't know the trundle mattress should have been a twin instead of a Full (website doesn't have specs or any note to know trundle is twim size. So I had to reselect the mattress, during the call the customer representative didn't check if the m... read more
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies for any inconvenience. We are aware our customer is being assisted with the new mattress. We thank our customer's business and appreciate their feedback. Cordially, Lourdes C. Presidential Assistant
We purchased a "leather" loveseat Sept 2018 along with the "extended warranty". In April 2020 I noticed an area in one small section of a sewed seam starting to break down, meaning the "leather" is starting to chip away. On May 7, 2020 I called Rooms To Go to discuss this problem and the warranty of this product. I was transferred to Fortegra (extended warranty company) and was told this problem is NOT covered under either warranty (Rooms To Go or Fortegra). I can understand if this were 5+ years old but this couch is ONLY 1... read more
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies for any problems with their furniture. Our office has reached out to our customer to acquire additional information in order to investigate and assist further. We thank our customer for their business. Sincerely, Lourdes C. Presidential Assistant
Horrible! I would not recommend them to anyone. My purchase was delivered missing pieces. I spent 20 minutes on the phone and was"disconnected" and had to call back. After another 30 min call I was assured they would overnight the missing pieces. They came a week later. Customer service is lacking in all aspects!
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies for any problems with their furniture. Our office will be investigating the issue with the corresponding department. We are pleased to know our customer has received the part. We thank our customer for their business and their feedback. Sincerely, Lourdes C. Presidential Assistant
We made multiple purchases with Rooms to go in Feb/March. They were all delivered separately. There was one delivery # FLXXXXXXXXEX. The guy who showed up had attitude and aggressive. He was clearly profiling. He made a mess in our house and didn't do the job properly. We had to set a service request to fix the work he did. His behavior was so inappropriate the me and my family were feeling scared in our own home. After he left I immediately called customer service, they noted this and told me the Orlando area delivery manag... read more
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, please express our apologies to our customer for any lack of professionalism they may have experienced regarding their delivery. As our office is concerned by the allegations expressed, we will be reviewing a copy of this review with the corresponding delivery company's management team to further investigate and address any issues should it be deemed necessary. Unfortunately, any information acquired is privileged and confidential and would not be relea... read more
I went to the rooms to go with my son who wanted to purchase a new sofa and loveseat for us and we asked about getting a military discount as I am a retired veteran and they refused it with no explanation. My son purchased the set against my wishes as we needed it. My concern is that ll the furniture stores we went to offer a 10% military discount and Room to go just said NO with no explanation. I feel as a veteran that this is not a good business practice and if they don't offer it they should have explained why and they di... read more
Business response:
Dear BBB, We are in receipt of this review. On behalf of Rooms To Go, we appreciate our customer's service to our country. Please express our apologies to our customer for any lack of professionalism they may have experienced at the store. Rooms To Go prides itself in excellent customer service. Therefore, we find it unfortunate to be made aware of the allegations express. We will be reviewing the matter with the area regional's office to investigate and address any and all issues deemed necessary. With respect to their ... read more
Frequently asked questions about Rooms To Go Kids
How is Rooms To Go Kids rated?
Rooms To Go Kids has a 4.6 star rating with 59 reviews.
When is Rooms To Go Kids open?
Rooms To Go Kids is closed now. It will open at 10:00 a.m.
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