RoofSnap

Talon Brown 

on Google

a month ago

Awful customer service. When I told their customer service team my subscription was active, but it was saying that I needed a subscription to draw roofs. They told me to video record logging in and out like I had the software to be able to capture video on my devices. It was a very difficult task to perform instead of them, just simply looking into it and offering me a phone call to troubleshoot. They need to be more proactive with their customers if they want to keep them. Especially with the older generation being more han... read more

Talon Brown 

on Google

a month ago

Terrible customer service. I ordered a monthly subscription so I could draw my own roofs. However, once I started my service with them, I was not able to even sketch my own roofs because it says a subscription was needed. After speaking with customer service only through email they told me some very arduous and difficult things to do which were not helpful or user-friendly. This is resulted in many frustrations and a waste of $105. I suggest you go somewhere else if you’re looking to Get Roofr sketches. Sad too because I use... read more

Corey Castner 

on Google

a month ago

Roofsnap stepped up for me, even when the issues were out of their control and I was unreasonable. Thank you 

Chris Reid 

on Google

3 months ago

I’ve worked with most of the major roof measurement software companies, and I can confidently say that RoofSnap has been the worst in terms of both quality and customer service. I ordered a report in the evening, and their platform leads you to believe it will be ready within 4 hours. Over 12 hours later, the report finally arrived—except it was for the garage, not the house. The distinction between the two couldn’t be more obvious. I called immediately, left a voicemail explaining the issue, and emphasized that this was tim... read more

Chad Bowman 

on Google

3 months ago

Update: Day after posting I got a call to resolve the billing issue for this year. They were not sure if they could work on the two year previously that were over billed. We are set up on auto renewal and the computer does not bill for current active users it bills as it was explained to me for the total amount of seats that are active and the only way to turn off an active seat is to call in and talk to someone. There also is no indication on the online portal to see how many active seats you have. I have updated the stars ... read more