Ron Marhofer Hyundai of Cuyahoga Falls: Service

Brittany V 

on Google

3 days ago

I absolutely regret buying my Jeep from Ron Marhofer Hyundai of Cuyahoga Falls as well as purchasing the extended warranty from them. Extended warranties are definitely necessary but save yourself the headache and hassle, especially if you're not buying a Hyundai and just purchase an extended warranty from a third party. Since I bought the warranty from Ron Marhofer Hyundai of Cuyahoga Falls I have to have my vehicle serviced there. I do have the option of requesting it be seen somewhere else, but then they have to approve i... read more

Andrew Deikun 

on Google

a month ago

My wife recently bought a new Tuscon and a Hyundai platinum warranty which covers her key fob if she loses or breaks it. As part of this warranty she can bring it to any Hyundai dealership. Sure enough, she lost her key fob. She called the warranty company and got a return authorization number and then called this service department to get the new key fob. She was told by the service tech that because she didn't buy the car/warranty from this dealership that they would have to "hold on to her car" until they got payment from... read more

Lauren Jackson 

on Google

2 months ago

Extremely disappointed in Marhofer service department. We have loyally brought our Hyundai here for service for years. Suddenly my car has had issues causing it to shake significantly while stopped and has even forced shut off while on the road with the check engine light turning on. We called Marhofer immediately who offered us an appointment in TWO MONTHS. My husband asked to speak with the service manager who confirmed that was the soonest available option which is insane given this isn’t just routine service. He said the... read more