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Rolex Boutique
- Consumer Goods
- Costa Mesa, CA
About this business
Location details
3333 Bristol St #1219, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Governance Failure at the Tourneau-Bucherer Node The front-of-house sorting protocol at this Rolex-Tourneau node is entirely uncalibrated. Front-line staff and security execute superficial gatekeeping routines at the physical perimeter, forcing consumer capital to navigate artificial barriers just to see exhibition-only or certified pre-owned assets. Making patrons who traveled hours to experience the brand feel unwelcome is an institutional miscalculation. The structural irony is absolute. While your personnel are hyper-foc... read more
I visited the Rolex Boutique at South Coast Plaza recently to follow up on my interest in a Rolex Explorer II (black dial), which I have been waiting for for nearly two years. My wife and I left extremely disappointed with the experience. When we arrived, the associate who assisted us seemed completely uninterested in helping us. The interaction felt cold and dismissive from the start. I explained that I had been waiting almost two years for an Explorer II, that my birthday was coming up in a few weeks, and politely asked if... read more
We went into this Rolex AD in south coast plaza to register for a couple Rolexes, and after a long wait, Sarah came to help. SHE WAS SO RUDE! The whole time talking to us, she was texting someone else on your phone and barely even looked at us the whole time. We were very disappointed with her service but still registered With her. We went to AD in Rodeo Drive in BH next day and registered with Nicholas there. He was very professional and completes the registration process and next day I received email from Nicholas confirmi... read more
I would like to sincerely thank (Juan moreno )for his outstanding customer service and professionalism. I first visited the store with a friend who was purchasing a Rolex, and during that visit I saw a watch that I absolutely loved. When I returned the next day to inquire about it, I was told by another sales associate that the watch was only for display and was not available for purchase. The explanation was confusing and left me disappointed. Fortunately, on a later visit I had the pleasure of working with Juan. He took th... read more
Came in to try on the Rolex yacht master watch and Steve, who was my sales person, was just truly absolutely amazing! So patient answering all my questions. Because of this type of customer service, I will definitely be back!!
Frequently asked questions about Rolex Boutique
How is Rolex Boutique rated?
Rolex Boutique has a 4.4 star rating with 509 reviews.
When is Rolex Boutique open?
Rolex Boutique is closed now. It will open tomorrow at 10:00 a.m.
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