Rohl Llc

Marwan Alasil 

on Google

6 days ago

The worst ever. I am not commenting on the product itself because I did not have the chance to use it yet. I purchased the bathroom faucet for our new built house in April and now we are in October and still parts are missing and its not working. We have been going back and forth with phone calls sending different Parts, doing video calls, and having 5 different plumbers to install for every time they sent new part, and still not working. Not accepting to do return, or send a new one. This is absolutely ridiculous. I had to ... read more

Steve Rehder 

on Google

3 weeks ago

As a Building Contractor, I understand good products and customer service. I recently had a problem with an older model Rohl faucets cartridge. I called Rohl and was treated with the utmost of respect and courtesy. My problem was resolved quickly and professionally and I couldn't be more proud to use the Rohl products for my clients and my own home. Quality of the product was very high and the customer service was great. Thank You House of Rohl. 

Lindsey 

on Google

2 months ago

Purchased faucet as a part of gut kitchen renovation . Handles broke within months. They sent various parts to fix. None worked. Customer service takes hours between holds and lack of understanding. Still waiting for a resolution 1.5 years later. I continue calling and they keep finding reasons to wait "24 to 48 hours" for a supervisor to call me and they ghost me. Probably the worst retail customer service that I have ever experienced. 

Josh M. 

on Google

6 months ago

No customer service. Emailed them about a broken airbox switch for the garbage disposal (Rohl brand) ZERO response. Luckily the very expensive faucet hasn’t given us any problems. But when you pay double for Rohl you expect customer service 

Amy Langer 

on Google

7 months ago

I've had an extraordinarily positive experience with the three House of Rohl Graceline kitchen faucets I bought last year. The fabrication quality is excellent, and the design is beautiful -- even my contractor was favorably impressed. When one of them developed an odd finish color at its bottom flange, I contacted the company's Customer Service about the issue, and asked if it were possible to replace that part. After checking with his supervisor, the extremely helpful, knowledgeable agent explained that the discolored part... read more