Rogers Jewelers

becole42 

on Merchant Circle

13 years ago

I have a $10,000 engagement ring. A prong has broken twice and I have lost a large diamond twice. They were not helpful either time and are still insisting there is nothing wrong with the ring. Customer service is awful and they only want to upsell you to a more expensive ring and they want you to buy the service plan. 

TK 

on Merchant Circle

14 years ago

On March 10th I had took my wedding ring to Jared's Jewelry store in Tricounty because they have jewelry technicians. They looked at my black looking sapphires & said they had not been scorched. They suggested it was a lack of light on the back of the stones causing them to appear darker. I returned to Rogers Jewelers & showed them pictures of the ring over the yrs. They staff begrudgingly asked me to leave my ring to have their jeweler look at it Friday. Friday their corporate office called saying my ring had polishing roug... read more

TK 

on Merchant Circle

14 years ago

I bought my wedding ring at Rogers in Tricounty Mall 15 years ago and at that time they replaced the dark black looking saphires with lighter blue saphires so my saphires were a spectacular blue. Recently I noticed my ring was catching on my cloths so I went and had them check it out. A post on the diamond had broken so they charged me $166 and sent it off to replace the diamond holder on the ring. I was assured the Saphires would not be impacted. The ring they returned to me has dark black looking saphires. When I went and ... read more

Anonymous 

on Merchant Circle

17 years ago

Just to let you this is the worst place that I have ever bought anything from. I have spent thousandsof dollars at this store. If you have to have a ring sized you better go somewhere else to have it done because it will be filled with a cheap grade of white gold. (If that is what you purchase) It will break you out. If you have another one made they tell you it will take 4-6 weeks and that is a lie. No matter what any of the sales associates or managers tell you they will lie and make excuses for each other. I put in a ring... read more