Rocky Mountain Storage LLC

Melinda Carpenter 

on Google

a week ago

So happy to have set up this location for our daughters storage. The office staff, Chris, was very patient with my million and one questions and assisted with the right size unit to fit my needs. When time came to sigh the lease agreement, I called to let the office staff, Aleta (sp.), to let her know that I was headed to the office and may be a minute or 2 late. She said they close at 5:30pm but that she would wait for me. I arrived at 5:32 and she took the time to get me signed in. She did not have to stay and could have j... read more

Kait DeBoard 

on Google

4 months ago

Avoid booking a U-Haul with this facility at all costs! My family member had a reservation for 10 AM and the business’s posted hours for Saturdays begin at 8:30 AM. We were at the facility until 11:30 AM and no one was there and there is no phone number to reach anyone. In the meantime, we saw 6-7 other customers attempting to get in. We were finally able to call U-Haul directly and get access to a different truck, however, the only truck available was a 26 foot truck that will not fit into the area we are moving. Also, the ... read more

Valerie W 

on Google

4 months ago

We’ve had a decent experience with renting and working with the staff, what I struggle with is the fact that the gate is never ever closed/locked. I have driven by at numerous late and early hours and the gate remains wide open. I’m paying for a secured facility- which apparently it’s not. Why is the gate always open? What is happening over there that shutting the gate after hours isn’t a thing? 

Andrew Long 

on Google

6 months ago

Excellent customer service.... 

Jack Rodriguez 

on Google

6 months ago

Shannon at the front desk is so rude & completely unprofessional! I rented a uhaul truck from her to go a couple miles round trip one time, she never fully checked out the previous driver and added their 18 miles onto my bill!!! Of course i brought it back with a full tank and shes pulling some crap that i brought it back with qtr tank… absolutely ridiculous when she can even google the distance from my home address to Rocky Mountain storage. They also advertise 24/7 gate controlled access and the gates are always open so yo... read more