Rockland Ford

Lynette C 

on BBB

2 years ago

I went for inspection and they said I needed a whole new exhaust costing $1900.00 of which $260 was for just an hour and a half's work. Another garage replaced a $250.00 part and half the labor cost! 

Seth T. 

on BBB

3 years ago

I purchased a vehicle in December of 2021. I looked through their inventory online and found a 2016 **** Escape. After reviewing the carfax report and speaking to the salesman who had said the car was being serviced however it would be an extra day. That was fine, I had the car delivered the next day. Prior to signing the paperwork, I took it for a better than 10 mile drive, looked under the hood, even ran my scanner through the computer. All seemed well. I read through and signed the paper work. Done deal.After a few months... read more

leland m 

on BBB

3 years ago

my car has been at this dealership for over 5 weeks for repairs. I bought this car new here in Nov.2019 this dealer lies to me. They claim i'll get my car back 12 hrs after the parts come in.Parts were in several days ago...... now i get my car back in a week! Why? Because they have another car to fix first! I guess i should have told my $3100 plus insurance check to come to me rather then . Rockland Ford. Now if i,m lucky if I get my car back in 6 weeks!!!!!!!. 

Laurie F 

on BBB

3 years ago

My review of Rockland Ford. The vehicle I purchased was ok for what I bought. This review has more to do with the dealership: the sales department and the finance department. On 8/21/2021 I went into Rockland Ford on the recommendation of my sister that just purchased a car and she raved about them and had a great experience and she recommended I go check them out, so I figured I would go and look around and see what they had figured it wouldnt hurt to look. I usually purchase my vehicles from a local dealership in ******* b... read more

Larry N 

on BBB

3 years ago

I bought a new 2022 **** F250 Lariat with out seeing it. They brought it out to me in Litchfield and I paid them in full. We did not get the second key and was told they would mail it to me after 5 days without the second key I called **** and was told he was on the phone and he would call me right back. After an hour and no call back I called again and he got on the phone and told me they could not find the key and I would have to drive the truck to Rockland to have a new key cut. I spent $77000 plus and now they want me to... read more

L.J. Barry 

on BBB

4 years ago

On Thursday February 25 2021, through my home **** dealership, I put a down deposit on a vehicle that was at Rockland Ford in ********* *****. I had just experienced returning a **** under the ***** lemon law. My home dealer that I was working with, while I was present in the sales managers office, called Rockland Ford and the Rockland Ford owners son agreed to do a swap-in from Rockland Ford to my dealership to complete the sale. This swap-in agreement was for Rockland Ford Stock # M4815. On Monday March 1, 2021 my dealersh... read more