ROCKCOTE Trade Hub, Gold Coast

Clint Crockett 

on Google

3 months ago

I’ve been getting my render supplies from Rock Trade Hub for a while now and couldn’t be happier with the service. The team—Renee, James, Brandon, and Ben—are always smiling, happy, and ready to help. They’re friendly, knowledgeable, and more than happy to answer any questions or give advice on products. The quality of the materials is top-notch, which makes a big difference in the finish of my jobs. They’re reliable, well-stocked, and always get me sorted quickly so I can stay on schedule. It’s great dealing with a team tha... read more

Guga Lima 

on Google

3 months ago

The products are good, but the customer service is poor. 

Strong Coat 

on Google

3 months ago

I was quite surprised by the service from an attendant called Ben (or Benny). From what I understand he has been with Rockcote for over 10 years, but unfortunately he was very rude and short in the way he spoke. He also seemed to make things difficult for a long-time customer of the company. Situations like this can damage Rockcote’s reputation. I believe the front counter should be handled by friendly and approachable staff, not people who come across as rude or closed off. 

Roberta Kimazewski 

on Google

3 months ago

Extremely helpful and patient staff. I was a women doing a task given to me by men so I had limited knowledge of what I needed. Staff made it so easy