Rochester Regional Family Medicine at RIT

Meet Kumar Sukhwani 

on Google

a month ago

No boards or directions across campus. Its on one corner and GPS almost gives inaccurate directions. On Appt day I called the clinic for directions and they wouldnt pick up. After 25 mins waiting on the call with no response, I find the clinic only to be designated “8 mins late”. The medical provider, as relief to a symptom, requested I get a follow up appointment asap. On requesting a rough timeline, 1 or 2 weeks was mentioned. Once outside, the frontdesk staff quoted a 1 month wait time. This obv would be difficult to mana... read more

Amanda Wood 

on Google

3 months ago

First visit could have gone better. Of course I did not get the medication I've been prescribed for years saying they don't prescribe it there, umm yes you do you just don't want ro deal with the extra paperwork. They try to make you feel bad by saying "I could lose my license" not if there is a medical need fir that medication???Also, immediately felt uncomfortable and rushed because the doctor said we could only talk about 1 thing2 today because of "time constraints". So now I have to make 7 separate appointments for my 7 ... read more

Claire Marie 

on Google

5 months ago

I’ve been going here for a few years, for a while it was hard to get an appointment but now that they have hired more staff that has gotten much better. The NP Hala has been very helpful and takes the time to go over everything. I also found Dr. Haque very kind and took the time to listen to me during my last appointment. Anita at the front desk is always friendly too. 

Remon Girgis 

on Google

6 months ago

Incredibly poor customer service. The front desk staff repeatedly acted as if they were making medical and administrative decisions, which is completely inappropriate. Despite multiple requests for a call from the office manager, no one ever followed up. This level of disregard for patients is unacceptable, and I cannot recommend this office to anyone. 

Chiharu Senpai 

on Google

7 months ago

I thought about switching last year but when they got a new doctor in office I held out hope. Since I worked at RIT I was recommended to go to this doctor but doctor is a strong word. You don't ever actually meet with the doctor; if you are lucky the nurse practitioner is available and she is the only professional person on staff (both in manners and skills). Even something as simple as vaccines they'll refer you out to offices and won't bother to book appointments for you. So you end up spending time on the phone coordinati... read more