Rochester Quick Lane at Ford

Chris Abts 

on Google

4 months ago

I've been working with Joe McShan for it feels like a couple years and he is always thorough with explaining the team's work and I don't feel rushed to discuss more about one of the vehicles I bring in. Joe seems genuine in his care for the customer and is proactively looking at how to go the extra mile for his clients. He has earned Rochester Ford Quick Lane a 5-star review from me. Thank you, Joe! 

C B3 

on Google

4 months ago

In and out very smoothly and the attendants were very courteous. 

Jason Rudd 

on Google

5 months ago

In December 2022 I purchased a set of Firestone tires. In March of this year I had Rochester Ford replace the lower control arm bushing on both front lower control arms and the front brake pads and rotors. After this maintenance was performed the technician did not perform an alignment for my tires. On Sunday September 29 my front passenger tire burst while I was driving on the highway just outside Mauston, Wisconsin. It turns out that both of my front tires had been badly misaligned by replacing the bushings. I, however, in... read more

Collin Clifford 

on Google

5 months ago

Made an appointment for 4:10 and then told I had to wait 50 minutes. Still didn’t get my car back for a basic oil change and tire rotation for an hour and 20 minutes. 

Steve rauchwarter 

on Google

6 months ago

Planned ahead a couple days and made a 4:10 semi synthetic oil change only appointment Finally put on the rack at 4:45. Watched the tech spend nearly 15 minutes attempt to remove the oil filter. Was suggested to purchase a new cabin air filter that was changed 5k and 6 months ago by myself personally. It is now 5:27 and still not completed. 5:34 rung up at the desk. Get the keys and enter to greasy hand print on door handle and no oil life reset. Not impressed vs previous visits. Kinda sad!!