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Robins Financial Credit Union
- Credit Unions
- Athens, GA
About this business
Location details
2636 Atlanta Hwy, Athens, GA, 30606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My name is ******** Me and my wife have been Customers Of Robins FCU for over 40 years. For the past 3 years Robins has issued a Member Rebate in December , which is much appreciated. When I received my letter this year on the amount we would receive, I was shocked the rebate had been cut by about 75% from the past two years.In the letter it states, Qualifications include having an active checking account , loan and deposit balances, years of membership and overall usage of robins Financial's products and service. I called c... read more
Business response:
Contacted member and answered his question regarding his rebate amount. He was thankful that he now understood and appreciated the reach out to address it.
Do not borrow for a car loan from these scam artists. Every year, we get a threatening letter from them saying that we do not have adequate insurance coverage and that if we don't provide them proof of insurance by a short deadline, then they will purchase additional insurance and add to the loan balance. Of course, I carry more than adequate insurance on my vehicles and provide them with the proof but this year, they claim that they didn't receive the proof and will be adding $100 a month to my loan balance to cover themsel... read more
Business response:
Adherence to processes and procedures that are compliant, and within the rules and regulations set for financial institutions has always been a focus for our organization. We take all member feedback seriously, and will take necessary steps to address any concerns that are raised on an individual basis with our member.
This is a shady, unethical, and immoral organization. After having been a customer for 10 years, and maybe a dozen fraudulent transactions later, they also took money from my account without my permission(see below comments for more of the same). When I tried to explain to them that this should've never happened, I was told that it was perfectly legal and that I will not be getting the money back. The other party in question also called Robins and explained the mistake. A person who should've never been on my account default... read more
Business response:
Robins Financial Credit Union does not add joint owners to accounts without proper authorization from the primary account holder. Additionally, there are multiple avenues for removing joint owners from your account at any time. Policies surrounding account ownership and joint owners can be found in our membership and account agreement which is provided to members at the time of account opening. We are happy to work with our members on a case-by-case basis to resolve any concerns they may have.
I go to the Macon ga branch and I get the worst service ever when I call for customer service my payroll goes to direct deposit and I wish I never got direct deposit with robins federal credit number one if any company that I make a purchase with put a preauthorization hold on my account and it is more than my balance robins federal stick me with a 25 dollar over drown charge even if the business put my money back on the card robins federal do not return the money they keep it and this has happened twice it's like they Robb ... read more
Business response:
We provided our member additional financial education when he visited a branch 8/16/18 on how 'per-authorizations' work and how they affect your available balance, added some additional services to help prevent or cover unplanned transactions saving him money.
I recently purchased a car from a dealer in Athens, Ga. It was financed thru Robbins. My first payment is due sometime in Late Feb 2018 and I was calling today (2/1/18) to make my first payment and to inquire about different payment options. I have called 6 times through out the day only to get a recording and each time I held. Once was for just over 21 minutes and each additional time was at least 4 minutes. Does anyone EVER answer the phone ????
Business response:
We will have someone reach out to you today. I'm sorry for any inconvenience you have experienced.
Frequently asked questions about Robins Financial Credit Union
How is Robins Financial Credit Union rated?
Robins Financial Credit Union has a 3.2 star rating with 60 reviews.
When is Robins Financial Credit Union open?
Robins Financial Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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