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Roberts Home Medical
- Home Medical Equipment Provider
- Ashland, VA
About this business
Location details
340 Hill Carter Pkwy, Ste M, Ashland, VA, 23005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
To answer the question "What do I like about Roberts Home Medical?" Nothing! They are the worst when it comes to dealing with them. I am going to check with my Dr. to see if I can deal with someone else. I am tired of trying to talk to someone that doesn't speak good English. Apparently they speak a different language in PA!
Ordered new Cpap machine over a month ago. Spoke with someone on phone almost 2 weeks ago. Still no machine or explanation.
to begin with, develop adequate customer service in regards to supplying patients and proper billing. This has been the ABSOLUTE WORST experience with any company. A refund was authorized on Nov 1, 2019 and after repeated calls to their billing dept., they continue to stonewall me at every turn. The promise of return calls to resolve the matter go unmet, discussions with supervisors are stonewalled. They continually claim that they do not know how to specifically resolve the issue. I believe that this is a corporate policy a... read more
Terrible customer service for billing ! Took 3 months to get right supplies for cpap machine then they tried to bill me again for the correct supplies !! 10 phone calls later and not resolved . It has been a nightmare ! Never again ! I recommend this company to my patients but now that I have experienced it I will no longer do that . Thanks
Worst medical supply company ever. Avoid them like the plague. Inept, incompetent, horrible with technology, automated telephone system is worthless as is their webpage. Have never gotten an order right the first time yet.
It’s impossible to get them on the phone!
After waiting on hold for 50+ minutes, I'm a bit annoyed. Tried called the Newport News location and recording said closed for inclement weather???? Btw press # to leave a message is an invalid mailbox ����
They are very nice, they know there products and answers all your questions
Frequently asked questions about Roberts Home Medical
How is Roberts Home Medical rated?
Roberts Home Medical has a 2.3 star rating with 39 reviews.
When is Roberts Home Medical open?
Roberts Home Medical is closed now. It will open tomorrow at 9:00 a.m.
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