Rob Bassett - State Farm Insurance Agent

Ryan 

on Google

2 weeks ago

This office has been great so far! I had never experienced the insurance claims process, until a few weeks ago. The staff here outlined the steps I needed to take to file a claim, and it all worked out! They were honest and knowledgeable, no funny business. 

Kandice 

on Google

2 months ago

I was shopping around for auto insurance when i received a call from STAR who caught my attention by her super professional and very helpful customer service I was already stressed from shopping around but she helped me soooo much and made the experience wonderful I wish I had spoke with her this morning it would have made my day so much better…. So thank you STAR for your help and getting me a great price and even setting me up with things I didn’t have on my previous policy with a different insurance provider….. even with ... read more

Meredith Moore 

on Google

3 months ago

Prior to my introduction to this "office", my relationship with State Farm lasted longer than my parents' marriage. In my short time as a client of Rob Bassett's, Rob personally accused me of being a liar, and my auto insurance was canceled without WARNING OR NOTIFICATION and I was never reimbursed for the policy where my payments were lost and then "rediscovered." Geico can stop spending millions on marketing and simply link curious clients to this office. Update: Rob reached out to me. Unfortunately, it's 3 years too late.... read more

Kalan 

on Google

5 months ago

In 20 years of driving this was the worst experience I've had with auto insurance. Within ONE month of switching to State Farm I started having issues with policies being cancelled out of the blue, and disappearing from my online account and within the app. It was a headache from the start. I've never had this experience with any of the competitors which is why I'm going right back to where I was. Don't bother with State Farm -- these branches apparently do not communicate well with the home office. ** Just to clarify, I onl... read more

Carla Levingston 

on Google

10 months ago

When I choose Rob Bassett insurance 11 years ago the plan was just to provide apartment rental insurance during my relocation opportunity in Longview; however, this has turned into a long term relationship. The staff at this office have always been very friendly, helpful and knowledgeable about the products that they offer and willing to assist with any request. I have been able to pick up the phone and make any changes, report incidents, request ID cards without a hassle making this aspect of my life less stressful . They o... read more