This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Rivian Service Center
- Automotive
- El Segundo, CA
About this business
Location details
401 Coral Cir, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rivian makes great-looking vehicles, but the experience falls well short of the promise. The company seems to be struggling with the demands of growth, particularly when it comes to customer service and communication. Both have been abysmal. Growing pains are understandable, but customers still deserve clear communication, responsive support, and confidence that their concerns are being taken seriously. Vehicle quality control is another major concern. The design is appealing, but recurring technology issues and mechanica... read more
Purchased an R2 at the end of August from Rivian and pick up was at El Segundo location. VIN in 4000s. Not only is the car constantly in for service, the service has been extraordinarily poor. Not fixing issues, damaging the vehicle, and leaving detritus in the car. The issues with the car’s quality in 1st month: Defective window seal at delivery. It was protruding over the window visibly at the walkaround. Badly misaligned rear pax door at delivery. Rattling rear passenger interior door trim. Non-operating exterior liftgat... read more
Amazing and fast maintenance and repairs. Friendly staff. Kind people. I've been a happy client for 4 years now.
I’ve owned a two rivians the first one was a lemon, second one, 30 days in already needed parts replace because faulty installed items. To make things worse the el segundo service center took out my nacs adapter from my vehicle and did not return it. I only noticed after I got home. There is no way to contact the service center directly. They aren’t responding to messages in the app or response requests from Rivian support. It’s been over a week, this company is failing on all fonts but especially customer service.
Frequently asked questions about Rivian Service Center
How is Rivian Service Center rated?
Rivian Service Center has a 3.3 star rating with 76 reviews.
When is Rivian Service Center open?
Rivian Service Center is closed now. It will open tomorrow at 9:00 a.m.
Browse nearby in El Segundo, CA
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com